ナンタスケット ビーチ リゾート(Nantasket Beach Resort)

Staff was super friendly and kind. Overall cleanliness was good, and the feel of the hotel in general was nice and updated. Downside was that our room smelt of cigarettes, even though they are supposed to be a smoke free property. & I’m not sure what it was but there was a loud annoying noise running throughout our entire stay, sounded like there were large washer machines going right above our room.

The hotel is beautiful, one of my favorites..The staff are friendly, the beds are super comfy. Convenient to lots of restaurants, the only complaint I would have is the room is not the cleanest I had to use my own lysol wipes to wipe stuff down. Other than that everything else was great..

If they ( Resort) invested in the physical property, and put on some more staff, it would be a five star Resort. Alas, they have hired a “ bean counter” who has told upper management he or she will “ draw a line on costs”… penny wise, pound foolish. One of the great locations on the south shore. Elevators broken, restaurant closed on New Years Day, no room service, no one to help with bags…

I would like some sort of refund for this stay. I tried to check in twice at the appropriate check in time and the staff was so rude. I let them know we had a wedding to get ready for and was still so rude. I had STILL let them know we would be checking in late and then when we did check in we were marked as a no show and almost didn’t get our room. I want some sort of refund.

This has been the worst hotel experience I’ve endured ever!!!! Hearing g vent over my bed sounds like a freight train so it wakes me all during the night .. no solid sleep. Broken phone, no way to call desk so I had to walk to front desk with all questions. Hotel employee came to fix the phone and not knocking, walked into the bedroom unannounced. Wall looks like it has 2 blood stains that are not small.. so so so many issues it’s very disheartening..!

Nice hotel, We have stayed here before and enjoyed it. Unfortunately…Long wait to check in. I prepaid, but was still charged a hundred dollar “deposit” at check in which was completely unexpected and unexplained until I asked. The resort fee was expected but the deposit was not and doesn’t make sense when you have already paid in full. They didn’t know anything about the electric car charging station, and could only provide a page long instruction sheet that required downloading an app and creating an account, which is very time consuming and I really wish they had told us in advance as we were already late and could have done that more easily in advance. The hotel is very nice and the pool and gym are excellent. We really enjoyed the experience except for the check in process so hopefully that will be smoothed out in the future.

We've stayed at this property 10x and this hotel has no system to recognize repeat clients or VIPs. We were there for 2 nights in Dec 23 and didn't get cleaning service, although we asked for it. They offered to provide a credit. Upon checkout, no one had made a notation of the problems or communication. No manager presence was available during the 2 days. Also, upon checkin, staff told us Shoreline restaurant was serving until 10PM. At 9:15, we showed up and restaurant kitchen was closed. So, was most everything else in town. We asked for new pillows that weren't lumpy. We were delivered pillows with no pillow covers by someone who couldn't pronounce the word "pillow". Overall, really disorganized and doesn't seem to be improviing. No one really cares about guests at this place. Avoid.

It is the off season and a holiday week, so things were definitely a little slower everywhere and lots of places in the area were closed. The indoor pool was great, especially since it was chilly and rainy outside. The room had a nice fireplace and the property was really well maintained. Only had a couple of minor hiccups but overall enjoyable.

Fantastic resort Fantastic rooms and views incredible staff and service!]👍👍