Holiday Inn Express & Suites Huntsville

There is no hot tub. I’m on a 100 mile hike and was taking a rest at the city for a night. Was really looking forward to the hot tub, it’s why I booked this property. I get here and they say it’s been filled with cement.

TV did not work. Called the front and no one ever addressed it. Stayed in room 411. Two night stay. No TV.

Room wasn’t cleaned after the first day, stayed 5. Pillows had some kind of stained. Mattress need to be replaced, horrible.

Bed was not comfortable as other Holiday Inn Express and Suites. The room was not quite due to being able hear the shower in the room next door.

When we arrived no hot water but it got fixed. At breakfast cook didn’t show up until later. Overall ok stay

There was no soap in the bathroom. Also the hot water quit working. Lamp on the desk would turn on and off on its own.

The rooms were very spacious, the beds comfortable, and the staff welcoming and efficient. We did have issues with hot water, and in one of our rooms, the heater was not working.

I have stayed in a LOT of hotels in my life but have never been as impressed as I was with Emily at this Holiday Inn! She greeted me by name when I checked in, found us a better rate than advertised, helped coordinate an additional room for family, and made me feel like I was a VIP! The rooms were clean, beds were comfortable, breakfast was great, we felt safe, and special. Great experience! We will stay here every time we are in Huntsville!

The property was reasonably clean, there are a few maintenance issues that should be addressed. The staff were friendly and helpful especially the front desk. Ingress and egress to the hotel is aweful.