Alexander S
2021年6月27日
Visited Ramme gård for a culturally enriching countryside getaway with my wife. We ended up really wanting to get away from Ramme gård. Never have I encountered a more poorly organised hotel. When you price a hotel at luxury prices, then you need to deliver more than an AirBnB would. Ramme did not. Below are the highlights of this shockingly disappointing adventure. It all started upon arriving by car to Ramme. The parking lot was a dusty country-side plot of land, where we had to remove a rope to gain access. Once parked, there was no indication of where to go. Didn’t take long to find it, but still annoying. When arriving to the hotel, things started falling apart. The main entrance was closed, and we had to use the side entrance. We were then told that our rooms weren’t ready yet (we arrived ½ hour after our check-in time). After having a (pleasant) coffee in the cafe for an hour, we spent about an hour on confusion around getting functional keys, caused by the staff not knowing how to work the key machine & two rooms having the SAME number. The blame from the Hotel’s side was put on there being on-going work on the signage. The room itself clearly had a high budget on decor, but beds floating around in the hallway, door openers not working, lift SOS button dysfunctional and replaced by a walkie-talkie, cheap IKEA blankets on the floor & massively loud creaking from old doors really took away any surrounding charm. Upstairs there was also literally a huge empty frame, and there were 0 facilities outside the room. After a lovely dinner in the restaurant, we wanted to go for a walk in the garden at the estate. However we were swiftly asked to leave the garden as we were apparently not allowed to use it. Without anywhere else to go, we resorted to returning to the room. We then wanted to buy some chips in the lobby, but there was nobody in reception. We discovered the day after that our waiter had been put in charge of both the reception and waitering at the same time! The morning after everything was topped off. We arrived at breakfast, with dirty dishes floating around, coffee being served from a plastic barrel, fish left out in the heat, and there being 0 availability of hand sanitizer. Given an on-going pandemic that is a basic expectation. Everybody seemed busy with everything other than taking care of (high-paying!) hotel guests. The immediate surroundings of the hotel remain a building site, and my frank opinion is that the whole Ramme project suffers from severe mismanagement both of the hotel and its staff, badly calculated ambition, and none of the core principles and offerings you’d expect from a leading cultural destination. This results in overworked staff and a seriously minor comfort of guests, in clear contrast with the luxury prices, such pressure on staff to perform two jobs simultaneously should frankly be illegal. We did get a 25% discount in the end because of the check-in troubles, but the price paid remains way t
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