Lovely hotel as in decor etc but when it comes to customer service they have no idea what that means. If you are staying as half board basis, be prepared for your evening to be totally taken up with just trying to get a table and a meal. We counted 11 tables with approx 35 customers and they consider this as full, which in turn means a 1 hour wait for a table after you get a table then if you are lucky it will be only 2 hours from being seated to leaving for a simple 3 course meal from a very short menu. I suggest they go in to the local town and see how professional restaurants make a customer experience fulfilling, from a much more extensive menu and without making you feel like you are being held hostage. The really sad thing about this is there are no apologies and they genuinely think they are doing a good job. Exasperated doesn’t cover it.
自動翻訳