ホテル ヒルズ コングレス & ターマル スパ リゾート(Hotel Hills Sarajevo Congress & Thermal Spa Resort)

Nice experience

Kışın kalınabilecek en iyi sarajevo otelidir.

房間很好，還可以享受温泉、游泳

Sve Super

Good hotel with lovely bedroom staff,but please be careful when paying at the cafe ,as twice they attempted to charge too much,once with cash,and the other time they were attempting to charge nearly twice the correct amount on card,and could have got away with it if I had not checked properly.No apology and no manners by the cafe waiters,please be careful. I would praise the bedroom cleaners,as they were lovely and helpful.Just a pity the cafe waiters were so bad.

The room was huge - but my evening meal was amongst the worst I’ve had in a hotel. Service was very slow - and the burger I received was inedible. I did complain - but rather than react to my complaint - it took ages to be able to pay my billl. I would not eat here again.

Are stay in this hotel was terrible we come inside and find out they don’t have AC only heater which is unbelievable then the service is the worst they shout they are impatient and rude and they lie I wouldn’t recommend this bad hotel never seen a hotel with such bad service they treat people with disrespect

The rooms are big. Breakfast place is so big feels like you are in a camp, I only had boiled eggs, didn’t feel clean. They don’t clean the room or the toilet, they only remove trash. Very basic customer service. Need to improve their service and communication

Bad service specially cleaning and in swimming pool .. no safety no clear rules they say they will open outide swimming pool slide if there are people when we ask to open they say you are not people and laugh. We complain but not good responce.