I would say just book it and forget about it. They will take care of everything. Cant see a better five star hotel than this. Also they celebrated my birthday as well. The cake was totally amazing!!
翻訳
ホテルからの返信: Thank you so much for your kind words and for choosing to stay with us!We’re truly delighted to hear that you had such a memorable experience—and even more thrilled that we could be part of your birthday celebration. It means the world to us to know that you felt well taken care of, and we’re so glad you enjoyed the cake!Your appreciation inspires our team to continue delivering heartfelt service every day. We can’t wait to welcome you back for another exceptional stay.
ホテルからの返信: Dear Guest, Greetings from Pandanus Beach Resort and Spa! We appreciate your visiting our hotel and leaving a valuable comment. Thanks for your feelings about the food, staff service and beautiful beach vibe. We have one of the most amazing beach in the area. We always try our best to give perfect service to our clients. Best Regards, Team Pandanus
ホテルからの返信: Dear Guest, Greetings from Pandanus Beach Resort and Spa! We appreciate your visiting our hotel and leaving a valuable comment. Thanks for your feelings about the food, staff service and beautiful beach vibe. We have one of the most amazing beach in the area. We always try our best to give perfect service to our clients. Best Regards, Team Pandanus
ホテルからの返信: Dear Guest, Greetings from Pandanus Beach Resort and Spa! We appreciate your visiting our hotel and leaving a valuable comment. Thanks for your feelings about the food, staff service and beautiful beach vibe. We have one of the most amazing beach in the area. We always take your comments into consideration to improve our missing points and we always try our best to give perfect service to our clients. Best Regards, Team Pandanus
We stayed for 2 weeks in room 506 (more like a suite) on the top floor with a stunning beach view. Our room was kept scrupulously clean, well stocked with some lovely extras like bath robes and toothbrushes. The linen everywhere in the hotel smells like freshly washed laundry (not typical in most hotels) and bedding is luxurious. Special mention to Nirwan (our room assistant) The hotel itself is well kept and you constantly see maintenance working hard to ensure any issues are immediately attended too. My only suggestion here would be that the reception and outside verandah area is quite sparse and would benefit from some finishing touches such as plants and flowers (some did appear for a special event - The mixing of the Christmas cake - but were removed outside afterwards possibly due to the weather). The front desk staff were very helpful and money exchange is very efficient with good rates. We were on the all inclusive drinks package. Whilst there was enough on offer, no wine is included and cocktails are on the basic side. That said, the bar staff are excellent. Our wonderful bartender (Nimanthou) was very attentive and makes great cocktails! The food is incredible with a huge variety of choice although dinner service was too late for us (7:30 - 9:30). Chefs are constantly monitoring the serving dishes to ensure it is warm and plentiful. Freshly cooked eggs, omelettes etc are always available at breakfast and the chef is a delight - always smiling and keen to please . The food itself is in a separate air conditioned glassed area within the dining room which made a huge difference to the buffet experience. I have just 2 small suggestions for improvement here; I cannot drink caffeine and there were no other hot drinks available at breakfast apart from tea and coffee so maybe some decaf options such as fruit tea bags could be considered. Secondly, with such a vast offering of dishes it would be useful to have a (V) after vegetarian options so guests can go straight to them if required. Ultimately what takes this hotel from a very good to excellent rating is the staff. They genuinely go above and beyond to deliver the very best customer experience especially in the dining room.
翻訳
ホテルからの返信: Thank you for your wonderful feedback. We’re glad you enjoyed your suite with the beautiful beach view, cleanliness, and thoughtful extras. We appreciate your suggestions about enhancing the reception area, adding decaf options, and marking vegetarian dishes. Your kind words about our staff and dining experience truly mean a lot. We look forward to welcoming you back soon. Best regards, The Team Pandanus Beach Resort & Spa
Explorer52700716801
宿泊時期: 2025年9月
夫婦・カップル
10/10
とても素晴らしい
投稿日: 2025年10月15日
What a lovely hotel, lovely views of the ocean from our room, food was great and plentiful, Ravindu & Mr Kalum could not do enough for us, they set up a table for us on the beach for a romantic meal, Ravindu even made us a special gift using spices, which we will treasure, they always asked if we needed anything, chatted with us, which made our stay at Pandanus beach more welcoming, we have totally enjoyed our stay and hope to return, thankyou Ravindu ❤️
翻訳
6/9
ホテルからの返信: Dear valued guest, Thank you for your wonderful feedback. We are delighted to hear you enjoyed the beautiful ocean views, delicious food, and the special touches during your stay. Your appreciation means a lot to us, and we are glad our team made your experience more welcoming and memorable. We look forward to the pleasure of welcoming you back to Pandanus Beach Resort & Spa for another unforgettable stay. Warm regards, The Pandanus Beach Resort & Spa Team
Neil H
宿泊時期: 2025年9月
友人同士
6.0/10
投稿日: 2025年10月10日
Good: 1. Hotel lovely 2. Beach clean 3. Rooms spotless 4. Staff friendly - Gevindu especially gives great service Could be better 1. Food needs western options in addition to local food. Western options are only available to ‘pay’. Considering 99% of guests are western, this should be reviewed. Breakfast items constantly run out and you then have to wait 10-15 mins until more are cooked. This should NEVER happen. 2. Drinks like wine and latte extra, these should be included as they are on most EU holidays 3. Cocktails which are premium over priced, even by European standards 4. WiFi sporadic and signal sometimes weak 5. Running out of cups, spoons at breakfast and dinner services and having to wait until more are washed 6. Having to wait on a waiter for drinks at meal times, they prioritise people who have previously tipped them 7. Fire alarm / an alarm goes off every morning on the first floor at 6am
翻訳
ホテルからの返信: Dear Valued Guest, We are extremely sorry for the inconvenience caused during your holiday. We are, however, very sorry to learn that several aspects of your experience did not fully meet your expectations. Each day, we serve approximately 150 guests for breakfast, lunch, and dinner, including of both European and Sri Lankan cuisine. We always prefer to give freshly cooked meals and have a backup system in place to ensure timely refills and also our all inclusive package we have not mentioned regarding wines. We have recently priced our cocktails according to star category. We also regret the inconvenience caused by the Wi-Fi connectivity, during adverse weather conditions, there can be temporary disruptions in service from the provider, Similarly, due to the effects of salty sea winds, our fire alarms may occasionally be triggered. Your constructive comments help us improve, and we truly hope to have the pleasure of welcoming you back again, so you can enjoy an enhanced experience. Thank you very much Pandanus Beach Resort and Spa
Sarah M
宿泊時期: 2025年7月
夫婦・カップル
10/10
とても素晴らしい
投稿日: 2025年8月28日
Our stay at Pandanus Hotel in August 2025 can be summed up with just one word … AMAZING! The hotel sits on the beach and all the rooms look out over the ocean. Our room, a deluxe in the main building was huge and very well presented with robe, slippers, toiletries, hair dryer and safe. The food at the hotel was lovely with a varied choice of local and international dishes for both all inclusive and A L Carte. The drinks menu is great with plenty of choice, again for all inclusive and A L Carte guests. There were lots of sun loungers and parasols available both on the beach and around the pool. From the hotel you can walk along the beach and visit a couple of beach bars serving delicious food and cocktails. Entertainment at the hotel is low key with a local band playing background music most evening. Twice a week a disco is held in the Skybar. The Spa at the hotel is worth a visit. There’s a great choice of treatments available. The hotels greatest asset has to be the staff. Without exception they are quite simply THE BEST, always smiling, friendly and helpful, nothing is too much trouble. Special mention must go to Dileep and Ajith who both went above and beyond providing the highest level of customer service and ensured our holiday was as good and relaxing as it possibly could be. We did a few trips during our stay including … Bentota (by Tuk-Tuk), Galle, Turtle hatchery, Ella, Kandy, Udawalawe and river safari. Would I return to Pandanus Hotel? Definitely. Would I recommend the hotel to friends and family? Already have.
翻訳
6/15
ホテルからの返信: Dear valued guest, Thank you for your wonderful feedback. We are delighted you enjoyed the beachfront location, spacious room, dining, spa, and especially our friendly staff. We look forward to welcoming you back soon. Team Pandanus Beach Resort & Spa
ゲスト
宿泊時期: 2025年12月
その他
8.0/10
とても良い
投稿日: 2026年1月24日
Nice quiet beach resort with friendly staff and prompt room service. The breakfast is adequate. The lunch and dinner buffet prices were on the higher side. The spa is very good quality.
翻訳
ゲスト
宿泊時期: 2025年12月
その他
10/10
とても素晴らしい
投稿日: 2026年1月22日
We had a really nice time in the pandanus hotel as the staff was so sweet and friendly. Poojani thanushi chathuri raveesha and Kani and all the others were amazingly nice. The hotel is also great with an amazing view, great facilities and food. We highly recommend it!
翻訳
ゲスト
宿泊時期: 2025年12月
その他
10/10
とても素晴らしい
投稿日: 2026年1月18日
This is a fantastic spot with spotlessly clean and tidy rooms, right by the beach and pool. The poolside bar team is top-notch, whipping up delicious cocktails, beer, and more. We celebrated a birthday with a beautifully decorated beachside table and fresh barbecue seafood—the staff were incredibly supportive and eager to please every guest.