I always choose La Quinta hotels and generally have an exceptional experience. However, this particular one in Panama City Beach was an experience unlike any other La Quinta I’ve stayed at. There was one person working the desk and the process was very slow, about 10 minutes per person to fill out some paperwork that could have been distributed to the five people in line to start filling out before their turn at the front desk. We received our keys and proceeded to our room, the air conditioner was making a high-pitched noise that was unacceptable. We explained the situation to the front desk, and were given keys to a second room. This room had an air conditioner that was in operable. Returning to the front desk, she made several calls trying to find out if anyone from maintenance was working. It appeared as though no one was on duty. Without any apology or consideration for inconvenience, she provided us with new room keys and this room was lovely. The rest of our stay was fine with the exception of the front desk staff clearly having no hospitality training. I highly recommend during the busy spring break season, that this hotel provide enough front desk staff and maintenance to keep this hotel running smoothly.
自動翻訳