Nice services, front desk staff are helpful. Hotel is next to the train platform. Overall, appreciate.
翻訳
ホテルからの返信: Dear Mr. Chung, thank you for your kind feedback! We’re delighted to hear that our helpful front desk team and convenient location next to the train platform added to your experience. Providing attentive service is very important to us, and we’re glad you felt well taken care of. We look forward to welcoming you back to Essential by Dorint Interlaken in the future!Best regards,Hussein AliRooms Division ManagerEssential by Dorint Interlaken
Mo cheng
スーペリアマウンテンビュールーム
宿泊: 2024年9月
友人との旅行
2件の口コミ
4.0/5
とても良い
投稿: 2024年11月24日
I booked a room with a mountain view for one night, but the actual view was half of the neighboring mall's rooftop. The room rate was very high, and the room was very small. I would not recommend spending extra for a room with a mountain view.
Although the hotel is located next to Interlaken West station, Interlaken Ost is actually more convenient for traveling.
翻訳
ホテルからの返信: Dear Mr. Mo Cheng,Thank you for sharing your feedback. We’re sorry to hear that your experience did not fully meet your expectations. We understand your disappointment regarding the view from your room and regret if it did not match what you had anticipated. Your feedback regarding the value of the mountain view rooms is noted, and we will review this internally to ensure clarity in our descriptions.While Interlaken West offers convenient access to various attractions, we appreciate your perspective about Interlaken Ost being more suitable for some travel plans. Your input is valuable, and we’ll take it into account as we strive to improve our guests’ experience.We hope you might give us another chance to provide a better stay in the future.Best regards,Hussein AliRooms Division ManagerEssential by Dorint Interlaken
simpleologist
エッセンシャルルーム
宿泊: 2024年9月
カップル・夫婦での旅行
8件の口コミ
4.5/5
非常に良い
投稿: 2024年9月26日
Location wise, nothing much to critique as it’s situated right beside the train station. You can’t get anything more convenient than this.
We like the modern design of the room, generally. The only negative point we experienced was the smell. There was a smell (smells like pee) inside the room but surprisingly not the toilet. Toilet actually smells better than the room. Ventilation was poorly managed, I guess. And the staff said there’s nothing they could do about it and to my biggest surprise, the hotel does not have an air freshener at all!
Contrary to those reviews saying how good the breakfast is, I find it quite disappointing. Food selection is so limited and the quality wasn’t better or even on par with the typical hotel breakfast standard.
Here I would like to commend on a particular staff named Iulia (not sure if I spell it correctly). She is nice, friendly and accommodating. I would like to thank her for her hospitality.
Overall, I would probably come back to stay again at Essential for its perfect location.
翻訳
ホテルからの返信: Dear simpleologist,Thank you for taking the time to share your feedback. We’re pleased to hear that you appreciated our convenient location next to the train station and the modern design of your room.We sincerely apologize for the unpleasant smell you experienced in your room. Your comments regarding the ventilation and lack of air fresheners are concerning, and we will investigate this matter to ensure a more comfortable environment for our guests.We also appreciate your feedback about the breakfast selection, as we strive to provide a high-quality dining experience. Your input will help us make necessary improvements.Thank you for highlighting Iulia's excellent service. We’re glad to hear she made a positive impact during your stay.We hope to welcome you back in the future and provide you with an even better experience.Best regards,Hussein AliRooms Division ManagerEssential by Dorint Interlaken
Sum Yeung
スーペリアマウンテンビュールーム
宿泊: 2024年7月
一人旅
13件の口コミ
4.0/5
とても良い
投稿: 2024年8月2日
Super great location which just located right at the Interlaken station. And opposite there’s a kiosk/supermarket.
Room is a bit small and aware to bring your own slippers and brush or vanity if needed, there’s nothing provided by the hotel, not even refill the bottles of water even you stayed for consecutive nights, the staff mentioned it will only provide once when you check-in.
翻訳
ホテルからの返信: Dear Sum Yeung,Thank you for your feedback.We’re glad to hear you appreciated the great location of our hotel, with its proximity to Interlaken West Station and the nearby kiosk/supermarket.We apologize for any inconvenience you experienced regarding the room size and the amenities provided. Please be informed that we do offer additional items such as slippers, irons, and other amenities upon request. If you need any of these during your stay, please feel free to contact our reception.Your comments are valuable and we will review these points to enhance our service.We hope to have the opportunity to better serve you in the future.Best regards,Hussein AliRooms Division Manager
KEMBARA MALAYA
ジュニア スイート
宿泊: 2024年7月
家族旅行
5件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年8月17日
the best among the best, will book again if i come back.. love everythinggggg
翻訳
ホテルからの返信: Dear KEMBARA MALAYA,Thank you so much for your enthusiastic feedback! We are thrilled to hear that you enjoyed your stay with us and consider it the best among the best. It means a lot to us that you loved everything about your experience.We look forward to welcoming you back when you return.Best regards,Hussein AliRooms Division Manager
ゲスト
ジュニア スイート
宿泊: 2024年10月
家族旅行
1件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年10月15日
Very Good Location, One step from interlaken West Station and bus Terminal.
Friendly Staff, Good Breakfast with Hi-Tech Drinking Machine 🤗
翻訳
ホテルからの返信: Dear Guest, thank you for your fantastic review! We are delighted to hear that you enjoyed our prime location just steps from the Interlaken West Station and bus terminal, as well as our friendly staff and breakfast with the high-tech drink machine. It was a pleasure having you stay with us, and we hope to welcome you back soon to Essential by Dorint Interlaken!Best regards,Hussein AliRooms Division ManagerEssential by Dorint Interlaken
Antonius
スーペリアマウンテンビュールーム
宿泊: 2024年10月
カップル・夫婦での旅行
4件の口コミ
4.2/5
とても良い
投稿: 2024年10月17日
Only 50 meters from Interlaken west station, migros supermarket in front of hotel, good location.
翻訳
ホテルからの返信: Dear Antonius,Thank you for your feedback! We’re glad to hear that you found our location convenient, being just 50 meters from Interlaken West station and with a Migros supermarket right in front of the hotel. We hope this made your stay more enjoyable and hassle-free.We look forward to welcoming you back soon!Best regards,Hussein AliRooms Division ManagerEssential by Dorint Interlaken
Gabriel Ang
エッセンシャルルーム
宿泊: 2024年8月
カップル・夫婦での旅行
129件の口コミ
4.0/5
とても良い
投稿: 2024年9月13日
New hotel, cozy room, location just beside train station. Walking distance to all the shop in city
翻訳
ホテルからの返信: Dear Gabriel Ang,Thank you for your kind review! We're delighted to hear that you enjoyed your stay, especially the convenient location and cozy room. Being close to the train station and within walking distance to the shops makes exploring the city much easier, and we're glad you found it convenient.We hope to welcome you back on your next visit to Interlaken!Best regards,Hussein AliRooms Division ManagerEssential by Dorint Interlaken
S
エッセンシャルルーム
宿泊: 2024年7月
友人との旅行
6件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年8月1日
Breakfast taste is good.
翻訳
ホテルからの返信: Dear S,Thank you for your feedback!We’re pleased to hear that you enjoyed the taste of our breakfast. Your satisfaction is important to us, and we’re glad that our breakfast met your expectations.We look forward to welcoming you back in the future.Best regards,Hussein AliRooms Division Manager
ホテルからの返信: 親愛的客人,非常感謝您詳細的反饋!我們很高興得知您對房間大小、便利的地理位置和隔音效果感到滿意。能夠為您提供舒適的入住體驗,我們感到非常榮幸。關於您提到的按金問題,我們非常抱歉給您帶來了不便。通常按金會在退房後幾天內自動退還到您的信用卡。如果您仍未收到退款,請隨時與我們聯繫,我們會盡快為您跟進解決。期待在您下次來因特拉肯時再次為您服務!Dear Guest,Thank you very much for your detailed feedback! We’re delighted to hear that you were satisfied with the room size, convenient location, and soundproofing. It’s great to know we could offer you a comfortable stay.Regarding the CHF 300 deposit, we sincerely apologize for any inconvenience caused. Typically, the deposit is refunded automatically to your credit card within a few days after check-out. If you still haven't received it, please don’t hesitate to reach out to us, and we’ll promptly look into the matter.We look forward to welcoming you again when you return to Interlaken!Best regards,Hussein AliRooms Division ManagerEssential by Dorint Interlaken