ホームウッド スイーツ バイ ヒルトン ダラス - アービング - ラス コリーナズ(Homewood Suites by Hilton Dallas - Irving/Las Colinas)

服務不是很好。環境還可以。

The staff was super friendly and very kind. The rooms are inconvenient as you have to walk outside, up and down stairs, and seek a voyage to get to a room. I think the pictures are misleading with the rooms. I think the quality of the rooms could be better. But overall it suffices. I think the rooms could use some improvements with the flooring and furniture but you pay for what you get.

Sebastian checked me in and his service was exceptional and he was an above and beyond professional I would hire him in a heartbeat

Great stay, other than the people above came in around 1 am and were very loud…

This hotel is not very user friendly. The breakfast is located in the lobby. This is normal but the unit buildings are not connected so you either must walk all the way around the building outside or drive up to the lobby for breakfast. This morning it 41 degrees and raining. The room had coffee pods but there was not a coffee pot in the kitchen. I looked in every cabinet. A toaster but not a coffee pot. The couch was very uncomfortable.

They booked me in a room that i would have to walk down stairs to which i have a cast on my foot so the gave me a accessable room. I called 5 times in the morning from my room phone no answer, i called from my cell phone and answered right away. The bed was horrible to sleep on the couch you couldnt sit on because it fell in backwards so I asked to get a new room for the next night, the man at the desk said yes but not until after 12pm. I got off work and went back and was told there's no rooms to be moved to so i had to go back and re-unpack my items that were packed from that morning. The sign on the front desk said starts if you're not satisfied, we will make it right. Well I didnt feel like it happened and still dont. We have been staying at this facility for months now and have spent alot of money and I felt so disappointed in the situation. no credit, no free night next time, nothing.

One of the beds was broken . There was water in the carpet on the side of 1 of the beds, there was hair in the bathtub , the toilet was not clean , they only had 2 towels When we reserved the room for 5 guests , there was only a roll and a 1/2 of toilet paper for a 2 day stay for 5 guests . all of these things should have been considered when we book a room for 5 adult guests.

There were dogs barking one room down from us, non-stop! We tried to call the front desk, many times, but no one answered the phone so we went to the front desk. They said that they’d take care of it, but didn’t. The elevator quit working the first night. The room was ok but needed to be updated, furniture wise, and the vents needed to be cleaned. Glad it was a short trip.

Check in was horrible. Rooms were double booked. We had to change rooms because we booked a month in advance a 2 bed and they put us in a 1 bed so we had to change. Several others were in the lobby for the same reason. I was also charged double for the 2 nd night. Trying to get that sorted out now.