ガルサ ブランカ リゾート & スパ カンクン(Garza Blanca Resort & Spa Cancun)

The view outside is stunning. Early check in when we arrived at 9:00am in the morning. Friendly staff. Good food. Spacious room.

Very far away from everything. Staff was not friendly. Taxi drivers kept “recommending” tourist spots and activities and that’s NOT what I wanted to do. I wanted something local and made it clear. They took me to tourist spots where their friends worked. Another time taxi service was not on time for the airport. Was not offered spa service discount. Was not offered anything in exchange for the room upgrade that I declined (chose to stay in my own room because I wanted two beds instead of one). Waiters were very slow. Won’t stay here again.

This was our second visit. There was a problem with our reservation, the main supervisor at check in was extremely unfriendly and unresponsive. After hours we were finally able to check in, she gave us our room key and that was it. Did not tell us where to go or who could help us. I found a bell hop who grabbed our luggage and led us to our rooms. We first visited when this hotel had just opened and it was amazing. No complaints. But now in order to have dinner reservations you have to get them through sales department which try to lure you into the 4 hour sales pitch. Diana was relentless and would not accept no for an answer. She made our dinner reservations all around 9:00 at night…we had 3 kids with us. We had told her this would definitely not work. So we walked into every restaurant we wanted to eat at and made our own reservations around 6:00 every night! Such a scam and we were so over her by day 2. Everything else was excellent. Dao was our favorite restaurant. Shoutout to Alonso at the Lobby bar for making excellent old fashions. He worked so hard being the only bartender with a crowded full bar. I also suggest NOT to get the mini massages at the pool. My husband and I both got one. We tipped $20 and the female masseuse talked trash about me In Spanish. He also screwed up my back, he pushed his elbow so hard into my shoulder blades it moved two ribs out of position. I was in pain all of vacation which was 3 weeks ago and have spent $400 of therapy to fix it.

Property was really nice! The rooms are beautiful! Hot tubes in the pool area are actually hot. Breath-taking garden views with a beautiful hammock. The beach needs to be clean more often as the sand around the volley ball had a lot of rocks, painful when playing beach volley ball. They took down the volley ball net even though we told them we wanted to continue to play.

Service was very good , expect the reseption was not very nice food was great, the air conditioning wasn’t working properly at night at are room for the first two night, other thend Thad a good experience

Check in was terrible. Wrong room and waited 30 minutes. Food was overpriced and reservations were difficult to get. For a Mexican resort i thought staff was terrible. We ended up switching rooms and in that switch one of my shirts went "missing". I would not stay here again if you paid me

I liked butters availability, nearest to the beach, cleaned regularly, food and drinks around the pool. On the other hand smoking area is very limited for a 5 star hotel ( only next to the carousel where kids are playing or in the sun next to the beach with no ash trays around)

Excellent resort. I strongly recommend for all ages and families.

I will never stay at this hotel again. I have been coming since they opened and each and every time I think the issues are a one time thing and it will get better and it never does. The staff here is the most unprofessional I have ever experienced. The hotel cannot even explain what the bill means or what is on it. I was brought down to review a bill 3 different times and then again at checkout. No one could explain all of the charges. I was supposed to have all inclusive yet was not allowed to have breakfast the morning I checked out. When asking the front desk agent, Kevin, to explain the charges because he was showing me two different bills he called me high maintenance under his breath. The complete lack of customer service here is appalling. At the same time this was happening a drunk man staying at the hotel projectile vomited all over the lobby. I was staying here because they promised to make it right after the last time I stayed and they messed up my reservation. This was the last time. The other options in this price range in Cancun are light years ahead of this one both atmosphere wise and professional courtesy wise.