ホテルからの返信: 尊敬的感謝惠賜有關下榻 Mercure Ismailia Forsan Island Hotel 的寶貴意見。聽到您對我們工作的肯定,十分開心。我會將您的意見與我們的團隊一起分享。一直以來,我們堅持不懈地提升服務質量,我相信這個反饋將給我們所有的員工帶來莫大的鼓舞。再次感謝您與我們分享您的體驗,我們真誠地希望您的下一次光臨會像前一次一樣愉快。謹啟ALI ABDALLAGeneral Manager
Ahmed anwer 22
ガーデンサイドスタンダードルーム(シングルベッド2台)
宿泊時期: 2026年4月
夫婦・カップル
1件の口コミ
10/10
とても素晴らしい
投稿日: 2026年5月28日
The place is very beautiful, and the staff are extremely kind, friendly, and welcoming.
The reception team is very professional and elegant in their service.
Special thanks to Ms. Lamis, who is one of the best hospitality service providers I have ever met. She is professional, polite, and truly cares about the guests.
翻訳
ホテルからの返信: Dear Mr AhmedWe very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,ALI ABDALLAGeneral Manager
Diva Mutiara
ガーデンサイドスタンダードルーム(シングルベッド2台)
宿泊時期: 2026年6月
出張
22件の口コミ
10/10
とても素晴らしい
投稿日: 2026年7月8日
One of the three recommended hotel in Ismailia. Good
翻訳
ホテルからの返信: Dear Ms. Diva MutiaraWe very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,ALI ABDALLAGeneral Manager
ゲスト
レイクサイドスタンダードルーム(シングルベッド2台)
宿泊時期: 2026年6月
ファミリー
1件の口コミ
10/10
とても素晴らしい
投稿日: 2026年8月3日
I had a fantastic stay at Mercure Ismailia 2 weeks ago. The whole experience was excellent from start to finish.
One of the best things about this hotel is its location. It’s only about 1 hour and 20 minutes from New Cairo, making it a perfect getaway without having to travel too far. The view overlooking the Suez Canal was absolutely stunning and one of the highlights of our stay.
The reception staff were incredibly welcoming and helpful. They answered all our questions, made the check-in process quick and smooth, and handled every request promptly and professionally.
We also really enjoyed spending time by the pool and taking relaxing walks along the waterfront. The atmosphere was peaceful, and it made for a perfect weekend escape.
Overall, it was a wonderful stay, and I would definitely recommend Mercure Ismailia to anyone looking for a relaxing getaway with beautiful views and excellent hospitality.
翻訳
ホテルからの返信: Dear GuestWe very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
ゲスト
ガーデンサイドスタンダードルーム(シングルベッド2台)
宿泊時期: 2026年5月
ファミリー
1件の口コミ
7.0/10
投稿日: 2026年6月8日
Hotel location are fantastic room are in very bad condition
翻訳
ホテルからの返信: Dear Mr MohamedThank you for taking the time to tell us about your experience at the Mercure Ismailia Forsan Island Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,ALI ABDALLAGeneral Manager
ゲスト
ヴィラ(3ベッドルーム)
宿泊時期: 2025年6月
ファミリー
1件の口コミ
9.5/10
素晴らしい
投稿日: 2025年7月21日
Service staff was friendly.
We stayed in the 3 bedroom villa which was excellent. Very roomy and had great amenities.
翻訳
ホテルからの返信: Dear our valuable guestWe very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ali ABDALLAHGeneral Manager
ホテルからの返信: Dear guestWe very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,ALI ABDALLAGeneral Manager
ホテルからの返信: 尊敬的 感謝惠賜有關下榻 Mercure Ismailia Forsan Island Hotel 的寶貴意見。聽到您對我們工作的肯定,十分開心。我會將您的意見與我們的團隊一起分享。一直以來,我們堅持不懈地提升服務質量,我相信這個反饋將給我們所有的員工帶來莫大的鼓舞。再次感謝您與我們分享您的體驗,我們真誠地希望您的下一次光臨會像前一次一樣愉快。謹啟ALI ABDALLAGeneral Manager
匿名ユーザー
ガーデンサイドスタンダードルーム(シングルベッド2台)
宿泊時期: 2025年11月
一人旅
7件の口コミ
7.0/10
投稿日: 2026年1月5日
مستوي النظافة أقل من المتوقع؛ السجاد ملئ بالبقع القديمة ولا يبدو مريحا للعين. بالرغم من المنظر الخارجي للفندق و الذي يبدو رائعا فان الغرفة بالدخل أقل كثيرا في هذا المستوي و هذا السعر
翻訳
ホテルからの返信: عزيزي الضيف،أشكركم على ملاحظاتكم القيمة. نعتذر عن عدم تلبية توقعاتكم في مستوى النظافة. نقدر تعليقاتكم وسنقوم بمراجعة الوضع لتحسين تجربتنا لضيوفنا الكرام. نأمل أن نرحب بكم مرة أخرى لنظهر لكم التحسينات.علي عبد اللهمدير عام
ゲスト
ガーデンサイドスタンダードルーム(シングルベッド2台)
宿泊時期: 2025年10月
出張
8件の口コミ
10/10
とても素晴らしい
投稿日: 2025年11月9日
早餐相比其他家是最適合的
翻訳
ホテルからの返信: 尊敬的 我們尊貴的客人感謝惠賜有關下榻 Mercure Ismailia Forsan Island Hotel 的寶貴意見。聽到您對我們工作的肯定,十分開心。我會將您的意見與我們的團隊一起分享。一直以來,我們堅持不懈地提升服務質量,我相信這個反饋將給我們所有的員工帶來莫大的鼓舞。再次感謝您與我們分享您的體驗,我們真誠地希望您的下一次光臨會像前一次一樣愉快。謹啟阿里·阿卜杜拉總經理
ゲスト
レイクサイドスタンダードルーム(ダブル)
宿泊時期: 2025年8月
出張
2件の口コミ
8.5/10
とても良い
投稿日: 2025年10月2日
Yenilenmiş otel.dolayısıyla bu bölgede kalınabilir en iyi otel özelliğinde.göl manzaralı odaları ***et güzel.
翻訳
ホテルからの返信: Sevgili Sibel,Mercure Ismailia Forsan Island Hotel’deki konaklamanızla ilgili yorumlarınızı bizimle paylaştığınız için çok teşekkür ederiz.Olumlu geri bildirimler almak her zaman büyük bir mutluluktur. Yorumlarınızı ekibimizle paylaşacağım. Eminim ki bu geri bildirim, hizmet kalitemizi sürekli olarak geliştirme çabamızda tüm personelimiz için bir teşvik kaynağı olacaktır.Deneyiminizi bizimle paylaştığınız için tekrar teşekkür eder, bir sonraki ziyaretinizin de önceki kadar keyifli olmasını dileriz.Saygılarımızla,Ali ABDALLAHGenel Müdür
Stevenluye
レイクサイドスタンダードルーム(ダブル)
宿泊時期: 2025年7月
出張
25件の口コミ
10/10
とても素晴らしい
投稿日: 2025年8月9日
整體居住環境不錯,酒店位於湖邊。
翻訳
ホテルからの返信: 尊敬的 Stevenluye感謝惠賜有關下榻 Mercure Ismailia Forsan Island Hotel 的寶貴意見。聽到您對我們工作的肯定,十分開心。我會將您的意見與我們的團隊一起分享。一直以來,我們堅持不懈地提升服務質量,我相信這個反饋將給我們所有的員工帶來莫大的鼓舞。再次感謝您與我們分享您的體驗,我們真誠地希望您的下一次光臨會像前一次一樣愉快。謹啟阿里·阿卜杜拉總經理
Jueduikongxu001
レイクサイドスタンダードルーム(ダブル)
宿泊時期: 2025年5月
一人旅
17件の口コミ
9.0/10
非常に良い
投稿日: 2025年6月26日
湖景房景色不錯,房間地毯有點臟,空調噪音比較大,其它的都不錯。
翻訳
ホテルからの返信: 尊敬的 我們尊貴的客人感謝惠賜有關下榻 Mercure Ismailia Forsan Island Hotel 的寶貴意見。聽到您對我們工作的肯定,十分開心。我會將您的意見與我們的團隊一起分享。一直以來,我們堅持不懈地提升服務質量,我相信這個反饋將給我們所有的員工帶來莫大的鼓舞。再次感謝您與我們分享您的體驗,我們真誠地希望您的下一次光臨會像前一次一樣愉快。謹啟Ali ABDALLAH總經理