ホテルからの返信: Değerli Misafirimiz, Otelimiz hakkındaki görüşlerinizi bizimle paylaştığınız için çok teşekkür ederiz. Sizleri gelecekte tekrar otelimizde ağırlamaktan memnuniyet duyarız. Saygılarımızla Otel Yönetimi
The lady at the front desk (sorry, I forgot her name) was very kind because she helped me change rooms. My husband and I really love the view from our room, 1318.
翻訳
ホテルからの返信: Dear Yeow,Thank you for your lovely feedback! I’m thrilled to hear that you and your husband enjoyed the view from room 1318 and that our front desk staff provided you with excellent service.I’ll make sure to pass on your kind words to the team member who assisted you with the room change. It’s always wonderful to hear that our staff’s efforts are appreciated and that they were able to enhance your stay.We look forward to welcoming you back and providing you with another memorable stay.Best regards,Hotel Management
ゲスト
セントロキングサイズベッドルーム
宿泊: 2024年10月
家族旅行
2件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年11月4日
Excellent, clean , professional service.
More suited to business travellers in Istanbul
翻訳
ゲスト
セントロスイート
宿泊: 2024年9月
友人との旅行
7件の口コミ
3.2/5
投稿: 2024年9月26日
No access’s to metro by foot … with no taxi location is unreachable … blocked from the rest of the world by plenty of construction Job sites…
翻訳
Fekri
セントロキングサイズベッドルーム
宿泊: 2024年7月
出張・ビジネス
146件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年7月22日
Goood Hotel. Always stay here. Clean and friendly staff. Best recommendation
翻訳
ホテルからの返信: Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Pelin DenizGuest Relation Supervisor Kind Regards,
Abeer Alabdalwhab
セントロキングサイズベッドルーム
宿泊: 2024年4月
家族旅行
2件の口コミ
4.5/5
非常に良い
投稿: 2024年4月16日
A more than wonderful hotel. I wish I had known it before. When we arrived, the employee, Mr. Cüneyit, was at the reception. He was extremely polite, cooperative, and had a smiling face. He completed the check-in process for us perfectly. And the rest of the employees were at the service of other guests at the same time. At the moment, everyone was doing their best work. The suite was clean and not worn out, and the view was very beautiful and overlooked Istanbul Mall. The suite was on the 31st floor, but I did not feel a problem waiting for the elevator, as there were many elevators. At first I booked for two days, then I extended the reservation. I made the decision to book this hotel every time I visited Istanbul, as I found comfort there. Thanks to God first, then thanks to everyone in the hotel.
I stayed at the hotel for 4 days in a row, and throughout my stay, the service of the reception staff was extremely cooperative and respectful. Unfortunately, I did not recognize their names, but from here I thank them all... Yes, this is the first time I have stayed at Rotana, but it will definitely not be the last, God willing.
翻訳
ホテルからの返信: Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Pelin DenizGuest Relation Supervisor Kind Regards,
ゲスト
セントロスイート
宿泊: 2024年1月
カップル・夫婦での旅行
1件の口コミ
1.2/5
投稿: 2024年1月27日
Room service very bad, called few times for iron but they never sent and each time they apologize but never sent the iron for three days. Room not clean… the dust under the tables and old furniture. The bathroom and toilet never cleaned properly… each time something incomplete … missing towels, shampoo, soap… I gave up complaining… it did not make a difference…
The bathroom Windows leak cold air and freezing … especially rooms at the end of the hall 501, 601, 701, etc
Very bad experience…. Will never go back again
翻訳
ホテルからの返信: Değerli Misafirimiz, Otelimiz hakkındaki görüşlerinizi bizimle paylaştığınız için çok teşekkür ederiz. Sizleri gelecekte tekrar otelimizde ağırlamaktan memnuniyet duyarız. Saygılarımızla Otel Yönetimi
ALBASHARI
セントロキングサイズベッドルーム
宿泊: 2024年7月
出張・ビジネス
3件の口コミ
4.0/5
とても良い
投稿: 2024年7月12日
The swimming pool needs to be clean
翻訳
ホテルからの返信: Reply from the property:Dear Guest, Firstly, we would like to thank you for choosing our hotel. We are sorry we were not able to provide you with the quality of services you deserve. Once again thank you for being our guest and we are looking forward to having a pleasure of welcoming you to our hotel again soon. Kind Regards, Hotel Management
MEHMET ERDİ
セントロキングサイズベッドルーム
宿泊: 2024年6月
家族旅行
2件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年6月10日
İDEAL VE GÜZEL BİR OTEL
翻訳
ホテルからの返信: - Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Pelin DenizGuest Relation Supervisor Kind Regards,
Ekrem05400
セントロスイート
宿泊: 2024年9月
出張・ビジネス
13件の口コミ
2.5/5
投稿: 2024年9月16日
Not clean enough
翻訳
AL-HASAN ALI NASSER
セントロキングサイズベッドルーム
宿泊: 2024年4月
出張・ビジネス
2件の口コミ
2.2/5
投稿: 2024年4月28日
Staff service no so good
翻訳
ホテルからの返信: Dear Guest,Thank you very much for choosing Centro Westside By Rotona Hotel and sharing your valuable comments with us.We would like to express that we are genuinely sorry for this situation experienced during your stay. Your comments are always guiding us on our path to continuously improving our services and guest satisfactionWe look forward to the opportunity to welcome you back and to show you our services at their best.Yours sincerely,Hotel Management