フェルマンポートホテル - スペシャルクラスに泊まった方の口コミ・宿泊体験

ホテルからの返信: Dear あみみThank you very much for sharing your feedback with us.We are sorry to hear that the mattress did not meet your comfort expectations and caused discomfort during your stay. Please kindly note that mattress firmness may vary depending on personal preference, and we aim to provide a comfortable sleeping experience for all our guests.In addition, we would like to inform you that, upon request, we are able to provide an extra mattress topper.Kind regards,

ホテルからの返信: お客様へ、この度は素晴らしいレビューをいただき、誠にありがとうございます。当ホテルの便利な立地、必要なものがすべて近くに揃っていること、そして桟橋にも近いことをお楽しみいただけたとのこと、大変嬉しく思います。特に海の景色を眺めながらの朝食は、ボリューム満点で美味しく、ご満足いただけたとのこと、大変光栄です。海を眺めながらの朝食は、まさに至福のひとときです。また、スタッフの親切さと丁寧な対応にご満足いただけたとのこと、大変嬉しく思います。お客様からの推薦は、私たちにとって大きな励みとなります。ホテルの美しい建築にもご満足いただけたとのこと、大変嬉しく思います。またのご利用を心よりお待ちしております。敬具

ホテルからの返信: グレース様　この度は貴重なご意見をいただき、誠にありがとうございます。当ホテルの立地、スタッフの親切さ、そして朝食にご満足いただけたとのこと、大変嬉しく思います。シャワーヘッドの不具合が迅速に解決し、サービスにご満足いただけたとのこと、何よりです。またのご利用を心よりお待ちしております。敬具

ホテルからの返信: Dear Guest,Thank you for taking the time to share your detailed feedback with us.We regret to hear that the water service did not always meet your expectations. Please kindly note that two bottles of water are provided daily in the room. In addition, a water dispenser is available in the hotel lobby for our guests’ use. Nevertheless, upon request, our team is always happy to provide additional water.Regarding the occasional odor you experienced, we take such matters seriously and will have our technical team review this carefully.We would also like to note that our room sizes and features are clearly stated in the room descriptions on our sales channels. Nevertheless, your feedback is valuable for us to improve our overall guest experience.We appreciate your balanced comments and hope to have the opportunity to provide you with a better experience in the future.Kind regards,

ホテルからの返信: Dear Guest,Thank you for sharing your feedback regarding our location.We would like to kindly highlight that our hotel is situated in a very advantageous area. It is within just 1–2 minutes walking distance to the city center and all major public transportation options, providing easy access to many key attractions.At the same time, our property is located on a quiet street, allowing our guests to enjoy a peaceful stay away from the noise of the city.We hope this balance of accessibility and tranquility enhances the overall guest experience.Kind regards,

ホテルからの返信: Dear Guest,Thank you very much for your kind feedback.We are delighted to hear that you found our location convenient. Being within walking distance to the ferry port and many iconic attractions such as Galata Tower is indeed one of the key advantages of our property.We truly appreciate your positive comments and hope to welcome you again in the near future.Kind regards,

ホテルからの返信: Dear Guest,Thank you very much for your kind feedback. We are delighted to hear that you found our hotel convenient and clean, and that our staff was friendly and helpful.We look forward to welcoming you again in the future.Best regards,

ホテルからの返信: Dear Guest Thank you very much for your wonderful feedback.We are truly delighted to hear that you had a great experience with us. Your kind words about our team, especially Mr. Chem and Mr. Hassan, mean a lot to us and will be gladly shared with them.It is always our pleasure to assist our guests with local recommendations and ensure a comfortable stay.We would be more than happy to welcome you again in the future.Kind regards,

ホテルからの返信: Dear Guest,Thank you very much for your kind feedback. We are delighted to hear that you enjoyed our hotel, its great location near the train station, and the high ceilings.We look forward to welcoming you again.Best regards

ホテルからの返信: Dear Guest Thank you for sharing your feedback with us.We are sorry to see that your experience did not fully meet your expectations. Your comments are important to us and will be shared with the relevant team in order to improve our services.We hope to have the opportunity to provide you with a better experience in the future.Kind regards