Very bad management and doesn't care about guest satisfaction, we booked and paid in advance for 5 nights 5 guests, we faced a problem in the airport and couldn't travel and we asked for cancelation refund, we asked to deduct for one night due to date of arrival passed already and refund the other 4 nights, they refused to assist us with a definite NO! Very poor way to deal with guests that lost every amount they spent on their short vacation! Never booking again its terrible management we spoke to the manager himself and he said ABSOLUTELY NO!!
翻訳
Joanna R
宿泊: 2023年10月
友人との旅行
4.0/5
とても良い
投稿: 2023年11月6日
We had a nice stay, lovely turkish breakfast, friendly staff The staff really made our stay pleasant and were always available. Very convenient location to Taksim square The rooms were comfortable, reasonably priced hotel.
翻訳
ホテルからの返信: Dear Guest. Thank you for your stay and review. It was a pleasure to service you and your family. Wish to host you again. Regards, isa
440hiteshd
宿泊: 2023年10月
友人との旅行
5.0/5
とても素晴らしい
投稿: 2023年11月6日
It was total value for the amount they charged per room. The breakfast was a decent spread. The rooms were neat and clean. The staff were always helpful. Isa the manager was the best part of the stay. Always helpful, kind and ready to give genuine advise. Thank you team for Faros and Isa for making our stay great.
翻訳
ホテルからの返信: Dear Guest. Thank you for your stay and review. It was a pleasure to service you and your family. Wish to host you again. Regards, isa
carolk384
宿泊: 2023年8月
一人旅
1.0/5
投稿: 2023年9月26日
The problem started at check in when the guy who did it treated me like I was a nobody. He was on his phone and made me wait 5 min and then he said “ what do u want” ! I had my backpack on me so clearly I wanted to check in. He was extremely rude to a point I wanted to change the hotel right away but it was late when I arrived. Then, I went inside of the room. It was dirty and it smelled like cat pee. The bathroom area seemed like it was never cleaned. The room was nothing like the pictures and it’s not a 4 star hotel! It looks like a cheap, dirty road side motel. The area is also not good! It’s a dirty bad area. Don’t stay there just because you are on a budget! There are better hotels with the same price where u are not going to be treated like trash and the rooms are gonna be clean. Just don’t be fooled by the pictures.
翻訳
ホテルからの返信: Dear Guest, About your check in we already warning the our staff. About cleaning we wish to hear during your check in so we can be sure of that. You write everything about us but you didnt say anything about your check out. Check out time is 12:00 a.m. all over the world even motel or hostel. We wait you till 15:30 to make check out we try to contact with your agancy to contact with you. Sametimes hotel was full and other guest was waiting for you. You come to hotel 18:30 What kind of irresponsibility is this? Even you didnt say sorry this is showing us you are also not a normal. You say that i was going to get an extension if you where not happy why did you going to extend your stay ?