サンスケープ ドラド パシフィコ イスタパ リゾート & スパ - オールインクルーシブ(Sunscape Dorado Pacifico Ixtapa Resort & Spa)

Nos encanto la estancia! Algo que es increíble es que tienen restaurantes a la carta y todo está riquísimo ♥️♥️🥰

The restaurants are not staffed to properly accommodate the volume of guests. The pool was dirty and the floor of the pool was damaged in several areas. Many wanted to play water vollyball but the balls were waterlogged and extremely heavy. For a large resort to NOT replace a $10 volleyball is a bad look. The maid staff was very friendly, and hard working. The restaurant servers and the food truck employees were doing the jobs of two people, which made service very poor. The food quality is a bit less than average, The bell hops, and doormen were great. The servers working the coffee bar/snack stand were all very nice. The property needs to be refurbished, the only redeeming quality is the hard working staff. The concierge was excellent!

Poor maintenance of the building as same quality of food plus rude employees very disappointed with their attitude bad food and drinks. All the equipment in the pool area very poor condition. Same in the rooms bath towels disgusting. Over price to get that kind of service.

Overall a great place to stay everything worked properly and staff was generous, will definitely return.

Every member of Sunscape were very professional and cordial at all times. We had a great time we already planning to come back we love it.

Wonderful staff! It’s just too bad that their management still makes them all wear masks, feel so bad for them.

AGRADABLE, RAPIDO EL CHECK IN, LAS INSTALACIONES LIMPIAS, FACIL DE LLEGAR DE UN LUGAR A OTRO

First time staying at this resort and it was absolutely awesome!! The staff is so friendly and eager to please their guests. My partner and I were treated excellent. Nayelli the bar waitresses was incredibly kind and attentive. Our pool side waiters Ignacio and Alexander were also very kind and attentive. They walk away saying “my pleasure.” The fish tacos and the hot dog (gourmet) at the snack truck were delicious!! I thought the buffet’s were well maintained and the food was good. Remember to tip your service workers!!

We had a very nice stay. Staff very friendly and accommodating