Best Western Jacksonville Inn

The facility was super clean! The only issue was that the room we booked wasn’t the room we got. No big deal, it was worth it. We finally got to swim last night, the pool isn’t heated but is a lot warmer than an outdoor pool. The jets in the hot tub don’t work but overall 4.5/5.

Went to visit family and when my family came to visit at the hotel the front desk person would constantly ask when they were leaving after I explained to him that they’d be an hour or two and that they were not staying for the night he still continued to ask every ten minutes I would come out the room so they left do to being uncomfortable and pressured to leave so ruined my one day to visit with family

While the hotel was clean it had not been updated to accommodate the plethora of electronics that people use today (December 2023). None of the light fixtures nor the clock radio had electrical outlets or USB sockets. Most of the household outlets were located behind furniture. The TV remote would turn the TV off/on and operate the guide but it would not change the channel itself. The volume had to be adjusted on the TV.

Best Western is the best hotel in Jacksonville. The owner is very friendly and it’s close to everything

Didn’t like the $150 hold as it seemed arbitrary and racist. Customer counter wasn’t staffed when we went to check out. The young lady on duty when my a/c quit working was very responsive and professional. Only good people person we met.

Aside from the dead grasshoppers in the room and being told its common for the area even when i asked if the room was properly cleaned, my two dogs got infested with fleas from the room we stayed in. After telling the front desk, their lack of concern and seriousness of the situation I was offered a $10 discount. Very upset and disgusted from this experience. Will never stay there again nor any other of the chain name

Its a good place to stay for a couple of days - breakfast is included and it was good

In my opinion the hotel is good for the price however the breakfast is not good, there's not water to drink in the hotel and I would improve the mattress!! The service and cleanliness was very good!!

The room had bed bugs in the sofa couch. The room smelled like smoke. The gym was told did not have working equipment. Water was on fhe bathroom floor could had slipped. When I available no one was at the front desk to greet me and I had to let the the know I was there to check in. Just not a great experience! I did get a refund for my room but had to do the work by calling and following up with ******* myself.