ホームウッド スイーツ バイ ヒルトン ジャクソンビル ディアーウッド パーク(Homewood Suites Jacksonville Deerwood Park)

Check in was at 3:00. We had 2 rooms reserved. Only one was available when we arrived. The other was not ready until 5:30. The only explanation was that it was taking a while to clean because the room was “really bad”. Breakfast was horrible so we left and went to Cracker Barrel.

The lady at the front desk when we checked in is very pleasant. But this hotel definitely needs to be updated and thoroughly cleaned. We were greeted by a musty smell right when we opened the door to get in the room. Bed linens and shower curtain looked like it hasn't been changed in a while. Bathroom floor is dirty. To top it all, I saw a bedbug crawling in the ceiling right before we checked-out. I told the front desk on the way out, hopefully it'll be addressed. Good thing we only stayed in this hotel for 1 night, a very eventful night at that, we didn't bother having breakfast, we just wanted to get out of there in a hurry. I don't like to leave reviews but I think this horrible experience needs to be shared.

I loved this property 10/10 this was the most spacious hotel room I've ever stayed in for a decent amount of money. 2 queen beds AND a pullout sofa bed? Yes, please! Also very clean.

Our rooms were not ready until 5:30 and 5:45 but check in was at 3:00. The carpet in one room was destroyed however management did upgrade me to another room. We were rushed to attend our 7:00 event and could not get dressed properly or rest before going since we checked in so late.

Staff friendly and helpful. Rooms are outdated, only get cleaned every 4 days. Breakfast was ok.

There were never enough towels or bedding. The front desk never had any during the 3 nights we stayed

This is our thirteenth year to return to this hotel for annual medical trip. Clean, comfortable and spacious. Personnel very friendly. Highly recommend.

The room was half cleaned, and I woke up to a cockroach crawling on me.

Pleasant staff, great breakast and a good nights sleep!