ホテル ヴェルデグリーン(Verdegreen Hotel)

EXCELENTE HOSPEDAGEM. Gostei muito do hotel. Achei a decoração ótima, A simpatia e eficiência dos funcionários excelente, café da manhã muito bom, quarto muito confortável e tudo limpíssimo e arrumadíssimo. O hotel já tem mais de 10 anos e tudo está impecável. Achei a localização excelente, pois apesar de estar na Praia de Manaíra, praia mais tranquila, sem aglomerações e barulho de noite, sua localização é bem perto da Praia de Tambaú, melhor praia e todas as principais atrações para o turista na orla de João Pessoa. Fica-se num local tranquilo a 5 min da agitação de Tambaú. Voltaria para nova hospedagem com certeza. Recomendo.

I would like to start this review by stating that my wife and I loved Joao Pessoa - this hotel only does a diservice to the beautiful city in which it is located, by mistreating their guests and making them feel like they were ripped off, but the city and the beach itself are wonderful places to visit. We arrived to the resort, with reservations paid for online, only to be told at the front desk that we would have to pay 10% more because -they said- my wife made the reservation "under the senior discount" and we are not senior citizens. My wife assured me that when she made the reservation using the English version of their online web site there was no such reference that the offered rate was for senior citizens. We didn't make a fuss out of this and simply paid (because we could) but right off the shoe, the magic was gone and the front desk people (none who can speak any decent English at all) were in my opinion shady and unprofessional, not a pleasant experience. That same day upon check-in we grabbed our dirty laundry, placed it in a bag, and proceeded to bring it downstairs to the main lobby to be washed, but the front desk person stated that they had no staff to take on these laundry orders (??!!!) and the order would not be ready until a day after we would have checked out. This is not 4-star service (not even 3-star service, mind you). We then decided to take a quick drive around the beautiful town of Joao Pessoa and, upon our return to the hotel later that day, we were met with a jammed-packed, chaotic parking lot scene where there was nowhere to park, even though we had specifically asked (before making our reservations) whether the hotel would guarantee a secure area to park our rental SUV. We had to wait some 10-15 minutes until another staff member came to the parking lot to move a vehicle so that we could park ours - again, not 4-star service, not even close. Back to our room on the top floor, we immediately noticed the air conditioning was not working properly - it was not cooling down to at least 24C and we knew this because we always bring a thermomether on every trip we do) and as much as we'd wanted to get the comfort temperature in the room that we paid for, at full fare, by then we were so disgusted with the staff and their very poor service that we decided to wing it - we were only planning a two-day stay at this resort anyway and we just didn't have any faith in the support that we would get from the hotel staff in the event we'd place a complaint about the faulty room AC unit. Again, not a 4-star experience. The next morning we went downstairs at barely after 9am and asked for two beach chairs and a beach umbrella only to be informed that they were out of beach umbrellas, which in itself makes it impossible to enjoy the beach under the scorching hot temperatures of 100F+ during carnival season. We went to the hotel next door and a very nice guy rented a very large umbrella and two beach chairs, $3 USD out of pocket. B

This hotel experience was amazing. Compared to much more expensive hotels, this one does not compare. Everything about this hotel was a great experience, I highly recommend

Clean amd beautiful room great localization, near good restaurants easy to walk around clubs safely frontdesk unbelievable and beautiful swimming pool coffeebreak with various type of fruit and bread, “tapioca” awesome the shower is also great to use

- Service excellent : check-in anticipé et check out tardif sans frais, changement de chambre facile pour avoir vue sur la mer, personnel très disponible et gentil qui répond à toutes les demandes (y compris des préparations pour le petit déjeuner 5 minutes avant la fermeture du service) - Très bonne localisation au début de Manaira, proche du cœur touristique de Tambau (quelques minutes à pied) sans en subir l’agitation. - Vue excellente des chambres sur la mer - Nourriture très bonne servie toute la journée - Hôtel à taille humaine, restaurant bien décoré, joli patio intérieur qui distribue les chambres et donne le sentiment d'être à l'extérieur - Les 2 seuls points faibles de l’hôtel : piscine plutôt simple comparée à d’autres établissements et service de blanchisserie cher - J’ai beaucoup aimé, un des hôtels que j’ai beaucoup apprécié au Brésil que j’ai beaucoup visité !

Great staff, bad administration. Check in on Saturday night, they gave me a room with box smaller then mattress, shower didn’t have enough water and had a hole on the wall, TV didn’t work properly, they have pillows feel like a rock, there isn’t enough blankets for all the guests so they had no blankets for my two nights of staying. They offered me a free dinner and the food was great and the staff very polite, but they don’t have authority to do anything and the manager doesn’t work over the weekends so, they claim that There’s nothing they could do other then offer me a dinner in order for me to stay at they property also I could talk to they manager on Monday after checkout. On Sunday morning the housekeeper come in to the room and offer me a duck feather pillows also to switch rooms or after breakfast she would show me 3 different kind of mattress they had I tough it was ridiculous that some guests has to be frustrating at checking and complain in order to get a good night of sleeping. So, basically I had only 2 nights at the hotel the first one I could not sleep because the mattress would move because of the size of the box and no blankets, and the second night they fix the pillows and the mattress but I still have to be without a blanket because the manager wasn’t at the hotel but they put the housekeeper supervisor his name was Samir who told me he couldn’t do anything and I had to wait for the manager on Monday morning the day I was supposed to check out.

Facilities need an upgrade - Staff is very friendly and courteous, ensuring that guests are taken care of (5 Star Service). Location right in front of the beach, and great walking distance from shops and restaurants/ kiosks.

Good hotel. Not exceptional.

Thanks you