メインステイ スイーツ ジョリエット I-55(MainStay Suites Joliet I-55)

Bed was uncomfortable, people above us where lound and next door to us. Could smell **** all night.

The bedding looked like it had not been washed. Dirt and HAIR on the fitted sheets. And on the comforter. The smoke detector needed a battery. They took care of the smoke detector. We had to replace the sheets. Did not feel comfortable in the bed.

Pool was supposed to be heated and wasn’t. That’s the only reason I booked this hotel. When I got in it was freezing.

Great property. Good breakfast, limited choices but still ok. Awesome manager. Housekeeping needs a lot of improvement. Our room was not thoroughly cleaned and had some dirty spots.

The woman at the front desk could not find our reservation at first and was rude to my husband. Also our room keys stopped working 2 times and we had to go to the desk and get new ones. One time they said it was because they had us in for only one night instead of 5 and the other time they didn’t tell us why it stopped working. Very annoying when you are trying to carry a baby to bed at midnight and can’t get into the room. They treat you like you live there which is fine but why not give us more towels every day and take the dirty ones and give us extra garbage bags, ice bucket bags, etc. the room was nice and I appreciate what they did have available to us such as dishes and silverware, large fridge.

The staff were very nice and helpful…the room was clean and very nice….my husband and will be going there more often.

Very disappointed that the hot tub was not in service which is why I booked the hotel

Everything was okay until the heat/AC did not work but the front desk man fixed the issue. Also the room did not have much lightening. The facility and rooms were clean and I would stay again. Parking lot is very SMALL needs a bigger parking lot. I had to park in the other hotel parking lot.

so glad we found Mainstay Suites Joliet I-55. The only thing I questioned was that they printed my Credit Card after I had paid for our room when reserved online.