ホテル サヴォイ(ProfilHotels Savoy)

Very friendly front desk. The bubble bath was out of order, but that was communicated on the homepage in forehand. The room was god but not completly cleaned.

My family and I were looking forward to our stay at this hotel, but unfortunately, our vehicle broke down on the way, causing us to miss our reservation. Despite our best efforts to explain the situation to the hotel staff, they refused to let us change the booking or provide any form of accommodation assistance. Not only were we unable to stay at the hotel, but we were also charged for the room we never used. This lack of flexibility and empathy from the hotel management left a sour taste in our mouths. Disappointing customer service like this makes it difficult to recommend this establishment to others.

The hotel was nice with comfortable beds and very friendly and service minded staff. Unfortunately there was a night club that on Friday and Saturday played loud music very late. We were lucky and could sleep even though we heard the noise (had asked for a quite room) but some in our group weren't able to sleep before the music stopped very late.

Great location and VERY friendly + helpful front desk staff Everything within walking distance Large and well equipped gym considering this is a hotel gym Very nice wellness area with two Saunas and a whirlpool

I enjoyed my staying in the hotel. I requested a quite room and that was the case. The stuff is very professional. The hotel is located in a central place within the city. That enabled me to move around the city and explore. Also, the hotel is close to several restaurants and cafes. It is easily accessible from the train station.

Generally speaking a pleasant 3-night stay. The room was tidy and presented as advertised. We were pleasantly surprised by the quality of the beds. The breakfast was quite alright, although with only a few meagre, unappetizing vegetarian/vegan options available. Hotel staff were very pleasant to interact with and quite accomodating. However, the cleaning staff were rather noisy and unprofessional, and they had managed to leave behind dirty cleaning supplies in our room multiple times to our chagrin. The room feels neither "clean" nor "cleaned" when you have to pick up dirty washrags from the desk, right next to our own belongings. We were woken up on the morning of our third night by a cleaner speaking loudly on the phone in the room opposite of ours with the door wide open. Past that we discovered extensive spotting of mold in the shower. Some rooms, including ours, have the toilet & washbasin almost overlapping which makes a narrow fit for some people. It was not an issue to us personally but the staff immediately offered a new room if it would turn out an inconvenience, they similarly offered to swap when we discovered the mold.

Great welcoming service. Breakfast impressive with good choices. The bedsofa was less good, hard and uncomfortable, it was ment to be for our two kids but they would have never fit in that bed but we asked for an extra bed and got it without charge.

Front desk was excellent. Room was nice and clean. Breakfast was great. Family was very comfortable.

We had a really nice stay two nights. Good service, location and nice rooms. Overall a good experience. The relax parts were also nice and the breakfast contained the most of our wishes. The only minus was the extra bed that was a bit to hard, but it was ok.