アウトリガーホヌアカイリゾート＆スパ(Honua Kai Resort & Spa)

We booked an ocean view studio and that was not available when we checked in. We were given a one bedroom studio with a Mountain View instead. To compensate, we were given a $70/night refund. Our room balcony was closed because the hotel exterior was being painted. We could not go out there between 8am and 5pm daily. I loved the pool area and easy access to the beach. It was nice to have drink and food service provided by Dukes. Parking can be difficult if you get back after 8pm. If there are no spots left, you can go park by the villas or the other building’s lot which isn’t incredibly far, but just really not fun after a long day. The proximity to everything within Kaanapali was great. Some units have a bbq grill on their balcony. my only real gripe about staying here was that the hot water within our room was very limited. Only one person could take a shower before the water became luke warm.

We had booked this vacation over 6 months in advance. When we tried to check in, we were told our room type (partial ocean view) was not available. We were told there was nothing they could do about it. We understand the circumstances in the area, but would have hoped to make arrangements for paying customers. We paid for one night and checked out to move to another property.

Overall it was very peaceful and quiet. The parking was a joke! Underground parking with only about 1/3 of the space needed for all the people who were there. Had to be in the garage by 7:30 at night or you didn't get a space & the spaces only accommodated small cars! It was a nightmare.

Resort was amazing, However being a VIP there wasnt an upgrade option and getting a key card was a huge inconvenience when they were telling you everything was by code it absolutely was not.Needed a card for gym, parking etc.

When we arrive we were upgraded to 3 bedroom ocean view which was lovely. Condo very nice and loved the lanai. The room was very comfy with the exception that it had roaches. We’re we’re horrified . Notified the manager and they sent someone right away to take care of it. After arguing about solutions, the right thing to do per customer service, we were comp fees and a night. Should have given at least 2-3 nights comp for the trouble. Staff is wonderful and great at communicating. The hotel is beautiful and in a perfect spot for accessing shops and restaurants. Probably won’t stay again but try a different resort in Wailea.

Expedites offered a “resort view” room however the facility did not have this option. I was annoyed because I ended up with a Mountain View room which at the time of booking was cheaper than a resort view room - so I ended up paying for something that was not available. Also the bathtub in my Mountain View room did it work - which was a huge bummer. The resort was over all nice and the staff amazing - jus through a 3rd party like ******* leaves you with not a lot of options when you get to the actual site.

The resort was gorgeous, definitely one of our best vacations, we highly recommend this resort.

Property was beautiful, rooms were great and the staff was so helpful and friendly! Definitely recommend!