ベストウェスタン ホテル カイザースラウテルン(Best Western Hotel Kaiserslautern)

As expected from a hotel managed as part of the best western chain, the service is excellent, the facilities well managed. Unfortunately the location got rather worse in the recent years. This is rather unpleasant as long as the easy access to the nice forests are not priority. In general I strong recommend this hotel for short business visits to this town in the Palatina

初，Booking預訂，酒店付款入住。 晚上7:30到酒店，彼時一bai人女孩接待，服務態度非常好，遺憾的是嘗試了四次，兩張信用卡都不能使用，聯繫Booking，無法處理，聯繫建行海外熱線，幾次苦等超出忍耐程度，根本沒有人工客服受理。 此時前台換了一hei人小哥，一臉嚴肅，無論如何交涉：without money without check in. 錢包裏300歐元大鈔💶，不知道什麼消失了，翻遍所有口袋，無果。 夜深無法麻煩別人，改攜程，耗時近一個小時，攜程小哥多次嘗試國際國內信用卡、儲蓄卡，幾次聯繫歐洲代理，代理電話酒店，歐洲代理預付酒店，最終解決問題，期間客服幫忙聯繫建行24小時客服，等待超過8分鐘，無人應答。 拿到房卡，晚上9:30左右，在大堂沙發🛋️發呆一個小時，如果有一衹煙🚬，最好不過。 晚上休息很好，裏面沒有了一個美國🇺🇸大兵，估計都去了烏克蘭邊境。 感謝攜程，五星級服務，雖然價格比Booking貴了不少，毅然卸載Booking，後續的行程機票酒店全部攜程預訂。

酒店可以很晚辦理入住，適合晚到的人

Staff way very friendly especially Larissa and Ivonne at the reception and Jose at the bar!

Looks a lot better in the photos. Actually the hotel is pretty worn out. Single room was super small. Breakfast was okay foodwise but service wasn't up to speed (dirty tables, ran out of food etc). Front desk personnel were nice. Not really a walking distance away from Downtown. Hotel was okay for few nights but next time I'll try something different.

The location was really quiet, parking spaces could have been better when arriving late in the evening. Dishes regarding selection were quite ok.

EV Chargers in the parking garage was a good benefit.

It’s simple but clean, comfortable, and affordable.

My stay was not good the room water was cold when I took a shower. The room had no air conditioning. I tried to check out a day early because my experience was so bad the hotel charged me an additional day. I want to say the staff was not properly trained because that kind of service does not help you or your guests.