ホテルからの返信: Dear manaThank you so much for this incredible review. I am thrilled that our customer service impressed you so much. We really do take our guests' satisfaction very seriously and will go above and beyond to ensure that they feel like VIPs for the duration of their stay and that they leave our hotel with magnificent memories. We look forward to your next visit and please do not hesitate to contact us directly so that we may personally assist you with your reservation and ensure that you receive our best available rates. Until next time,Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Lashan Liyanage/Front Office ManagerAnantara Kalutara Resort
ゲスト
プレミアガーデンビュールーム
宿泊: 2024年6月
カップル・夫婦での旅行
4件の口コミ
4.2/5
とても良い
投稿: 2024年8月9日
Отдыхали в начале августа. Это не сезон. Пляж есть рядом с отелем, но в нём купаться нельзя! Только можно смотреть на красивый закат сидя на берегу! Все туристические локации ОЧЕНЬ далеко, берите на заметку! Персонал приветливый, все улыбаются. Уборка в комнате 50/50, постель меняют только когда ты скажешь, халаты тоже не обновляют, тапочки одноразовые прилагаются только тоже единожды ( нам ничего не меняли), только надо обязательно сказать. Для меня было странно, что каждый раз, персонал трогал мои вещи, на туалетном столике косметику (и видно что они протерли пыл поверхностно, но всё равно трогали) , либо на диване или кровати, они трогали мои вещи, это отвратительно! Мне приходилось всегда контролировать, не оставила ли я что-то не на своём месте и думать о том, будет ли трогать это персонал! Вещи просто лежат на стуле, они их сложат по своему! Или на диване лежат вещи, они положат их по-другому!!!! И ещё, мы заметили, что вода которая разлита по бутылкам, скорее всего разливается в эти сосуды повторно, потому что стеклянные бутылки все «заюзанные», что подвергается сомнению наполнения (откуда это вода?!). На счет питания, для кого как… Я ела только фрукты/йогурт и яичница, остальное всё безвкусно. Ужин 55$ ( у нас не был включен), вот он своих денег не стоит, всё отвратительно! Кроме лепешек которые они сами делают и фруктов😄 Молодой человек питался местной кухней, они её конечно могут готовить, а привычную еду (европейскую) конечно не очень вкусно готовят. Но а так как рядом не туристическая локация в котором расположен отель, то выбора в ресторанах и кафе - нет. Приходилось отдавать 55$ и есть что есть. Похудели на -3кг за 6 дней 🤪 СПАСИБО! ☺️
翻訳
ホテルからの返信: Thank you for sharing your feedback about Anantara Kalutara! We’re delighted to hear that you enjoyed the location, service, and rooms at our resort. Regarding the beach access, we want to clarify that the beach adjacent to our resort is a public beach, and while we strive to maintain its cleanliness regularly, it can be challenging to control all aspects due to public access. Rest assured, we are committed to providing a pleasant environment for all our guests and are continuously working on ways to enhance the overall experience. We appreciate your understanding and hope to welcome you back for another enjoyable stay at Anantara Kalutara Resort. Warm Regards, Keith Tomkies – Cluster General Manager Anantara Kalutara Resort
ゲスト
デラックスラグーンビュールーム
宿泊: 2024年12月
カップル・夫婦での旅行
2件の口コミ
5.0/5
とても素晴らしい
投稿: 2025年1月13日
Fantastiskt hotell på alla sätt och vis! Hela faciliteten, från huvudbyggnaden till övriga allmänna utrymmen och rummen. Rummet kändes väldigt lyxigt och det är få gånger som jag har blivit så imponerad.
Personalen inom samtliga områden (hotellvakter, receptionister, väskbärare, restaurang- och barpersonal (Nayoush med flera), städare och poolvakter (Sudiyou, Viraj med flera) var väldigt trevliga och serviceinriktade. All cred verkligen till hela hotellet!
(Det enda lilla förbättringsförslaget jag har, är att man delar upp poolområdet mellan de som vill röka och de som vill ha det rökfritt).
ホテルからの返信: Dear Guest UserThank you so much for taking the time out to write about your amazing experience in our Resort in Srilanka. We are extremely grateful to hear that you had a wonderful stay from the welcome to the goodbye and that you found our team members in the resort as well as our services and amenities were just wonderful. We are proud to offer a Suite, Luxury pool, comfortable beds ,Our beautiful landscape & variety of restaurants and lounges that satisfy all the needs of our guests along their stay. It is wonderful to hear how much you enjoyed your stay in our five-star luxury resort, and, to hear how wonderful our team members were and how they helped to ensure you had a memorable stay. We look forward to having you stay with us again soon in Anantara Kalutara in Srilanka!Kind Regards,Reshan KaluthanthriExecutive Assistant Manager
ホテルからの返信: Dear hideshanyanGreetings from Anantara Kalutara Resort! I am glad that you enjoyed our thoughtful hospitality by our top-notch team and that you were especially pleased with Nadeeshani. All we want is for our guests to leave with nothing but joyful memories of their stay. I am sure that Nadeeshani will be thrilled to know that he made your stay exceptional.All of us are looking forward to welcoming you back soon.Kind Regards,Reshan KaluthanthriExecutive Assistant Manager
ホテルからの返信: Greetings From Anantara Kalutara ResortThank you so much for sharing your kind words with other travellers on this platform. I am delighted that you enjoyed your stay here at Anantara Kalutara and that our five-star resort impressed you with its wonderful ocean views, fine facilities, and first-class customer service for which we are renowned.It was an honor and a privilege to have you as our guest and we hope that you will come back and stay with us next time your plans bring you to Anantara Kalutara Resort. When you do decide to return, please do not hesitate to book directly with us so that we may personally assist you with your reservation and ensure that you receive our best available rates. Until next time,Lashan Liyanage/Front Office ManagerAnantara Kalutara Resort
ゲスト
プレミアガーデンビュールーム
宿泊: 2024年7月
家族旅行
4件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年8月11日
房間寬敞 設施齊全 環境巨美 服務人員各個都很有禮貌,就算不出酒店 也可以帶孩子玩的很開心
翻訳
ホテルからの返信: Thank you for your wonderful review on Anantara Kalutara! We’re delighted to hear that you enjoyed your stay and appreciated our luxurious amenities, stunning views, and family-friendly environment. We look forward to welcoming you back for another memorable stay! Warm Regards, Keith Tomkies – Cluster General Manager Anantara Kalutara Resort
ホテルからの返信: Dear sue2023dongWe are delighted to hear about your experience at Anantara Kalutara Resort! The team strives to provide our guests with the warmest hospitality and most efficient service, and it makes me happy to hear this was achieved during your stay. Your compliments are not only rewarding, but also encouraging.Please visit us once again. We will be looking forward to having you back.Lashan Liyanage/Front Office ManagerAnantara Kalutara Resort
ホテルからの返信: Dear sxd475Thank you for taking the time to complete online review on CTRIP.Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Lashan Liyanage/Front Office Manager
ホテルからの返信: Dear ISLANDER3719, Thank you for your kind review! We’re thrilled to hear that you enjoyed your relaxing stay at Anantara Kalutara nd appreciated the beautiful grounds and architecture designed by Geoffrey Bawa. It’s wonderful to know that Yeshan and Imesh, along with our entire team, contributed to a memorable and enjoyable experience for you. We look forward to welcoming you back for another relaxing getaway. Warm Regards, Keith Tomkies – Cluster General Manager Anantara Kalutara Resort
raorajeshm
宿泊: 2024年12月
カップル・夫婦での旅行
5.0/5
とても素晴らしい
投稿: 2025年1月30日
Great Staff. Julian at the gym is fantastic and provided very helpful tips on using the tread mill and did some great stretches. Nimesh at the front desk was helpful and patient. Bed was comfortable and ambience of the room and hotel is splendid. The property location between the sea and backwaters is beautiful.
翻訳
6/7
ホテルからの返信: Dear roarajeshm, Thank you for sharing your wonderful experience with us at Anantara Kalutara Resort. We’re delighted you enjoyed your stay and look forward to welcoming you back for more memorable moments at Anantara Kalutara! Warm Regards, Keith Tomkies – Cluster General Manager Anantara Kalutara Resort
Y3462KS_
宿泊: 2024年12月
カップル・夫婦での旅行
5.0/5
とても素晴らしい
投稿: 2025年1月30日
Cool hotel with good, hospitable staff, interesting traditions. Since we are from Russia, Dilshon helped us a lot. It's a Russian-speaking staff member. We arrived at a hotel where there was to be a large local wedding and our room was needed by a guest. We were moved to better conditions in a hotel in tangal.
翻訳
ホテルからの返信: Dear Y3462KS_, Thank you for sharing your wonderful experience with us at Anantara Kalutara Resort. We’re delighted you enjoyed your stay and look forward to welcoming you back for more memorable moments at Anantara Kalutara! Warm Regards, Keith Tomkies – Cluster General Manager Anantara Kalutara Resort
Amer A
宿泊: 2024年12月
家族旅行
5.0/5
とても素晴らしい
投稿: 2025年1月21日
My stay at this hotel was an exceptional experience in every aspect. The hotel enjoys an ideal location and offers excellent services. The rooms were clean and well-maintained, with a clear attention to every detail. What made the stay even more remarkable was the team of staff, who were always helpful, friendly, and responsive to all my needs. They provided outstanding service that made me feel right at home. I look forward to returning in the future and highly recommend it to anyone looking for a memorable hotel experience. And I can't forget Mr Lashan, manager Ms Diani receptionist And the restaurant manager Who was behind all of this wonderful and memorable time The massage session at this place offers a unique experience that combines complete comfort with total rejuvenation. The environment is calm and relaxing, with elegant decor that creates a sense of tranquility from the moment you enter. The soothing atmosphere and pleasant aromas fill the space, preparing you for deep relaxation. The expert massage techniques, tailored to your needs, provide a sense of profound comfort and energy renewal, leaving you in a state of physical and mental balance. A luxurious experience worth repeating! Thanks for the wonderful experience at the spa Receptionist Mr Dilana Doctor tharushika Manager Shane Massage therapy Puii The best team ❤️
翻訳
ホテルからの返信: Dear Amer A, Thank you for sharing your wonderful experience with us at Anantara Kalutara Resort. Your recognition of our staff members are truly amazing, will share the same with our team. Thank you for recommending Anantara Kalutara. We’re delighted you enjoyed your stay and look forward to welcoming you back for more memorable moments at Anantara Kalutara! Warm Regards, Keith Tomkies – Cluster General Manager Anantara Kalutara Resor
johncT6743GD
宿泊: 2024年11月
家族旅行
5.0/5
とても素晴らしい
投稿: 2024年12月29日
Probably one of the best 5 star hotels we have ever stayed in. Staff are amazing, thank you Pumudith for all your assistance. Food is lovely, hotel is very nice design which is in keeping with local architecture. Highly recommend the spa treatment. We will certainly be coming back. If you need a lovely restful break, this is your hotel.
翻訳
6/10
ホテルからの返信: Dear johncT6743GD, Thank you for taking the time to share your wonderful experience with us at Anantara Kalutara Resort. We’re delighted you enjoyed your stay and look forward to welcoming you back for more memorable moments at Anantara Kalutara! Warm Regards, Keith Tomkies – Cluster General Manager Anantara Kalutara Resort
993anastassiyab
宿泊: 2024年12月
カップル・夫婦での旅行
5.0/5
とても素晴らしい
投稿: 2025年1月1日
Our stay at Anantara was perfect. The personnel was very nice and helpful everywhere: reception, restaurants, bars, beach and pools. Our service in the room (Dilan) was also very friendly and made very nice towel statues. Our room was lagoon view at third floor. We liked the interior and availability of all necessary things including coffee machine and electric teapot. Bottled water was refilled every day. The water discharge in the shower was a bit of a problem. The food at breakfasts and dinners was tasty, good choice of meat, seafood, salads, fruits and desserts. Tea and coffee at breakfast are included (brought by waiters), only water included at dinners, all other drinks are extra from the bar. Two evenings before Christmas we had live music. The beach has deck-chairs, tents, towels. The waves were huge during our stay, almost impossible to swim. The sand on the beach is coarse, a lot of seashells, crayfish and crabs. There are tuk-tuks available at the hotel entrance, but prices are two-three times higher than in the PickMe app. There is a couple of restaurants nearby the hotel, but we only had drinks there, cannot comment the food. There are also island tours options in one of the restaurants right near the hotel. Other than these couple places there are no places to visit around by foot. Some souvenir shops and restaurants are available in the northern Kalutara part (we used tuk-tuk to visit).
翻訳
ホテルからの返信: Dear 993anastassiyab, Thank you for taking the time to share your wonderful experience with us at Anantara Kalutara Resort. We’re thrilled to hear that your visit was perfect and that our team contributed to your memorable experience, as well as the food offerings, amenities of your lagoon-view room. We hope your stay with us was relaxing and rejuvenating. Thank you again for your recommendation, and we look forward to welcoming you back for another memorable stay in the future! Warm Regards, Keith Tomkies – Cluster General Manager Anantara Kalutara Resort