層雲峡温泉 層雲峡観光ホテル(Sounkyo Kankou Hotel)

Close to the festival location, approximately 5-10 minutes away, and a 10-minute walk to the bus stop. The room is spacious, the room features a regular bath along with a “bath tub.” Besides, there's a mixed public bath, which is outdoors—I was truly amazed by it. I’ve reserved a room for four people.

飯店服務櫃檯電話打3天沒人接聽，非常離譜，預定前務必確認好訂單細節，因難以再連絡上飯店溝通，導致訂房損失，求助無門⋯⋯

The hotel have great staff and amenities, I would say it is a close to perfect traditional Japanese hotel experience, had deducted the service as they had ran out of bath clothes during my stay, which was disappointing as I was looking forward to the outdoor onsen.

層雲峽大家一定要在冬天來一次，真的太美了。 我訂酒店訂晚了沒有定到層雲峽最好的酒店，但層雲峽的冬季每個酒店都好多旅行團，都是很滿、很多人一起用餐😄但泡着温泉摸着血的感覺真的是獨一份的存在

地點近冰祭會場，房間較陳舊，服務一般，沒有一泊二食酒店講解check in 只遞上鎖匙，倒是第一次，這家酒店很多日本台灣團體，設施特別有露天男女混浴，膳食一般自助餐

The room was big and spacious, located near the Kurodake ropeway so location was great. But the hotel is a bit old. Surfaces in the room were dusty as well. The service staff who helped us was very nice though. He helped us to bring our baggage in as it was raining. There is a nice ramen shop that is a 5min walk away from the hotel.

Most staffs obviously unhelpful. Especially those Front Desk non English speaking guys, tried to ask for help to make a local call because my mobile doesn’t work, a guy simply said “no English” then looked away. Google translated to another guy, he very reluctantly dialed the landline but talked in Japanese to blame us that can be easily noted from his tone and face expression. A staff at breakfast bumped into me with his trolley but I was at the side of the corridor, he didn’t apologize and even shouted and pointed somewhere else to get out of his way. Most likely it’s a self services hotel! You’ll have to you make your own futon beds, took out two mattresses from closet and arrange your bed sheets from scratch. No tea in room. Yukata needs to be picked up from the lobby not in room. Stay at somewhere else is highly recommended.