We arrived early on Thanksgiving and the checked in with the front desk staff who were not very friendly and told us our room would not be ready until 4, I told her that was totally fine just wanted them to know we were here. We then asked where the pool and gym were because thats why we chose this place. She directed us only to find out you need a key card to access. We went back to the front desk to ask for a key, their website said you can have early access to amenities (also, why we arrived early) and she said that she needed to check because they dont always offer the early amenities..she came back out and offered the key card. It would have been nice if she would have let us know that when we asked where the pool was. I get it, its thanksgiving and the moral could be down, but the check in experience could have been a lot friendlier and knowledgeable.
自動翻訳