ラッセル ホテル(Russell Hotel)

Ok for Uganda standard.

My son stayed here and what made HBT a great experience for him was THE STAFF! Thaey were very accommodating to all of his needs. He also loved the breakfast. As a mother, I'm sending out a thank you to the staff for taking such good care of Justin :-)

I booked the hotel in online and paid the amount to GO Ibibo. But when I went there to check in. The Hotel did not got the payment from Go Ibibo. They forced me to pay it again and I paid. This is very bad service from Go Ibibo

Needed a couple nights before heading on safari/gorilla trekking, etc. Surely, there is better in Kampala. The location was good to meet up for a city walking tour, but the area is noisy, rooms were hot and breakfast not very good. No good restaurants nearby that we could find. The staff were friendly but lots of key issues and excess waiting to sort things out.

My stay here was good! This hotel needs to think of getting a spacious location.

Everything was fine except WiFi in the room.

This was about the worst stay i have had in any hotel. The hotel failed to deliver even on the very basic items as stated on its site. They ran short of beddings and I had to ask severally for pillow cases for my room and the staff were largely unresponsive.. even spotted a couple of small roaches in my room...not recommended!

Amazing stay. The staff was very friendly and I think they deserve not only kudos but a raise.....

Staff was fine, and helpful. Bed was uncomfortable.