We booked this hotel with a notification for the management that we are coming with a 10 month old baby. We were put in the room which was the further possible distance from the entrance to the hotel with no lift. You have to take around 40 steps to make it to the room, all the while carrying your stroller - not fun. The hotel claims to have air conditioning - it does not. It has fans which blow cold air, that's it. When it is 30 degrees outside, it will be 28 in your room. Good luck sleeping in that. There was music blasting from speakers built into the ceiling in the hallway until way past 11pm. When we inquired about it, they said that they usually turn it off at 6pm but forgot this time, what a joke. Then I complained to the management, they told me something else which is that they only turn the music off at 11 and I should have told them earlier and they would have turned it off. The worst part was the service at the hotel, no one knew anything, staff were confused, always providing conflicting information. When we were finally fed up with our 4 night stay at the hotel after night 3 and decided to leave, it took literally 6 attempts to get in touch with someone regarding all the issues above. They reimbursed us for the night which we didn't sped at the hotel (which is only logical) but refused to even discuss anything else. In summary, if you have kids, avoid this hotel at all costs. If you don't have kids, still avoid it.
自動翻訳