Our stay was for 4 nights during the film festival. The hotel is nice, standardly furnished in Karlovy Vary, and very clean. But. Upon arrival, despite the confirmed reservation, they did not have a room ready for us and we had to spend one night in an apartment that we did not order. Then confusion with moving to the right room. The reception staff is reluctant and if you speak Czech, you more or less bother them. The foreign guests are smiling and nice. This was followed by parking problems by issuing a parking card to a fully occupied car park. The contacts listed in the reservation system and the numbers on the hotel's room cards do not work. Only one number from the web works. Breakfast is rich but only early in the morning, then they are in no hurry to replenish. We must praise the very nice and helpful cleaners. Other staff is below average. Thank you for a nice stay.
自動翻訳