Disappointing Stay – Definitely Not a 5-Star Hotel We would not return to Peninsula Gardens and certainly do not consider it a five-star hotel. The room lacked blackout curtains, which meant we were woken up every day around 6 AM by the bright light in the room. The mosquito nets were old and difficult to open or close, and definitely need replacing. The wellness area was closed at the end of May because it was not considered high season. This was never mentioned on their website, whereas other hotels usually inform guests in advance. We specifically booked this hotel for the wellness facilities. After insisting, we were allowed to use the sauna for one day out of the three for 30 minutes —but even the sauna was outdated and not well-maintained. Communication was a real issue. At breakfast, there was one young man who did not speak a word of English and had to serve all the tables by himself. We had to insist on eggs or coffee, or tea using Google Translate. Because without asking, you would not get it. It felt like they tried to charge extra for everything. There were two cabanas on the seaside terrace that provided good shade, but we were told to leave unless we paid extra—even though not a single hotel guest was using them at the time. On the second morning, the coffee machine stopped working, so we couldn’t get any coffee. But the biggest shock came at checkout: it turned out that our cappuccinos were charged because they were not included in the breakfast, only filter coffee was. No one told us this beforehand, and we’ve never experienced this in any other hotel with breakfast included. Thankfully, the receptionist sided with us in the end. Additionally, Nespresso pods in the room were €4.50 each. You only get two free upon arrival—regardless of whether you stay one night or six. Again, this is unheard of in a so-called five-star hotel. Granted, it is mentioned on the price list next to the fridge but we assumed that we would get a minimum of 2 pods a day as a refill so we did not check the price list on Nespresso pods. Again, never stayed in a hotel that charges these. The only positive note: Rose, the receptionist, who did her best to help us throughout our stay. Kas itself is beautiful and we will definitely return—but next time, we’ll book a different hotel.
自動翻訳