エベレスト ホテル カトマンズ(The Everest Hotel)

これまで泊まった中で最悪の 5 つ星ホテルです。5 つ星ですらないです。お勧めしません。コンフォート ホテルと何ら変わりません。

良いロケーション、素晴らしいサービス

お金の価値がない

Nice Old Hotel, Great Staff with few needs to improve. Swimming pool is totally disappoin**ent. Better to shut down, than keep running and not swimmable, waist of energy. The water is dirty, no star at all. The lobby, the room and Ghurka bar are still great. 2 power shutdowns in 1 day, I believe they are struggling with power shortages due to dark lounges. Breakfast was so so, coffee or tea should be not a challenge to serve first, sometimes took half of meal before they come. Many Tables are not stable and aligned, egg can easily roll over to other side. Atleast 3 tables on my experience. Room is comfortable, nice bed and always fresh linen. Only noisy from AC , maintenance team came twice on my room to fix, though transfer was offered on my last 2 days. Managers should not standing in buffet line, either they should help the line staffs or directing the team, talking business in public is not of our guests concern. Front desk Trainee, has good presence, I thought first he is manager. A lot can be improved and polished, the hotel has a great potential, nice design, great facilities and great staffs. I wish that management should look all themselves and review those small details.

Front counter staff members are friendly, helpful and cooperative particularly Avishek (if I remember correctly his name) was fantastic and exceptional customer service. I should mention Salim who cleaned our room was very very polite, friendly and helpful. The room is big but the down size is the shower over bath. Bath tub is tiny and water does not go down to the drainage pipe caused water clogged. The breakfast items were limited and does not reflect five star standard. However the General Manger should look the breakfast menu by himself and should take appropriate action.

I like the stay at Everest hotel. Thankyou for the service

良いイベントでとても感謝しました。ホテルのスタッフの活動はとても良いです。バンケットチームは非常に協力的で、特にディパック氏、スヤシュ氏、ラプソン氏はとても親切です。どのチームも非常に勤勉で、最高のサービスを提供してくれました。今後のイベントでもまた来たいと思います、ありがとう。

フロントデスクのスタッフは素晴らしく、フレンドリーで協力的でしたが、ルームサービスとハウスキーピングは残念でした。 特にルームサービスマネージャーはとても哀れで傲慢で、苦情を言うために上司の名前を尋ねられたとき、彼は自分がラスボスだと言いました。 私はスーツルームにいたのですが、コーヒー袋を要求すると 1 つまたは 2 つ送ってくれて、ハウスキーピングとルームサービスについては常にフロントデスクに連絡する必要がありました。 このような態度、傲慢さ、サービスの欠如は、このような 5 つ星の宿泊施設からは期待できません。