ザ セントラル ゲスト ハウス(The Central Guesthouse)

The first thing I noticed was the terrible carpets which were shabby and threadbare. Our room was 52 steps and no fire escape or extinguisher on that floor. I then walked into the room and checked the bathroom stunk fustily and had mouldy black wallpaper hanging off the ceiling and old fittings still on the wall with dirt around them. The skirting board was falling off too. The blind in the main room didn't work it had no pulley and no weight bar at the bottom so once down wouldn't go back up - previous feedback said this would be replaced (from months ago) The kitchenette was too small to prepare any food safely and the kitchen bin was next to the clothes. You could not fill the kettle under the tap and the sink was too small to wash up in There were cobwebs on the window and wall. The room was not like the photos on ***********. This was £79 a night and not worth it at all. We looked for new accommodation for the second night as couldn't bare to stay there

Really nice apartment in a great location to the square. Close by to the bars, cafes, restaurants and also not far from the Castle and main roads to get into Kelso. Check in was easy as the owner sent us details of how to get in and everything was very straight forward. Rooms were comfy, well decorated and it was a fantastic space overall. Genuinely felt really cosy and at home as soon as we entered, and it was especially great to have so much storage space including a walk in wardrobe. However, we were disappointed that when we arrived we noticed straight away there were no toiletries in the room, not even any toilet paper. We booked via ********** and it definitely stated these items would be provided so we didn't think to bring any. Thankfully there is a local Boots and Coop nearby so we grabbed some basics but would have been helpful to know this upfront. The other things that brought down our rating was the cleanliness of the place including dust and animal hair. Not sure the carpets and floors had been recently hoovered or mopped as there was animal fur everywhere. It completely covered our socks and trousers. On the other hand, sheets and towels were clean and ready to use. We also had one night when the ceiling started leaking. This wasn't heavy but something that needs looked at. The fridge also leaked which meant some of our food got ruined too. Overall, definitely recommend this place but I think there's a few things that need to be looked at!

I was in room 5 which is in the attic as mentioned in other reviews. The room was very clean and the bed very comfortable. It was good to have a kettle and microwave in the room (toaster too) for the morning. The guesthouse is in the centre of the town so I guess it could be noisy at the weekends but no problem mid week - I slept very well. Self checkin/out was straightforward

Nice x clean but needs updating very handy for shops

Easy to park in front of the door, nice decoration and helpful staff.

No-One to check you in! Text number on door, no reply! Super Cental Location. Room is basic and comfortable, much smalker than pictures. Could do with a deep clean in bathroom! Not suitable for anyone elderly, disabled etc as lengthy spiral staircase with too many stairs. No Lift! Was not made aware of this!

Excellent stay, very clean, everything you need , lovely shower , comfy bed , fridge brilliant.

This apartment, room 1, has all you need for a comfortable self catering stay and overlooks the cobbled square with 2hours free parking in the day and free parking from 6pm to 8am over night.

Nice little village. Hotel very central to most amenities. Problem was the suite we were in. Looked like it was a botch job until they get round to refurbishment Bedroom clean and comfortable. Wouldn't want to use bath or shower as black mould marks on plaster tape around bath and shower curtain not up to scratching. Complained to whoever l spoke to person listed on paperwork. He was Very rude. Told me if l didn't like the room, to leave keys on table and go stay somewhere else. Taking into account this was 9pm on August Bank Holiday, we had been driving for 6 hours and l am disabled. He couldn't care less if he tried. 5 minutes later the owner came to see us. He said he understood our situation that the oven was a 'metal grease hole'. The kitchen worktops were sticky and unhygienic and the place did not live up to its rating. Owner agreed with what we stated and apologised. That however still left us paying good money for inferior accommodation.