ホテルからの返信: Yang terhormat Natanael SuryaKami mengucapkan terima kasih atas ulasan yang telah Anda berikan. Kami memohon maaf atas ketidaknyamanan yang Anda alami selama menginap di hotel kami.Kami sangat menyesal mendengar bahwa salah satu kamar yang Anda tempati mengalami masalah dengan genangan air di kamar mandi. Kami akan segera menindaklanjuti permasalahan ini dengan melakukan pemeriksaan dan perbaikan yang diperlukan agar kejadian serupa tidak terulang di masa mendatang.Kami juga menyayangkan temuan kecoa dan keberadaan semut di kamar yang lain. Kebersihan dan kesehatan lingkungan penginapan kami adalah prioritas utama, dan kami akan meningkatkan langkah-langkah pencegahan serta pembersihan untuk menghindari insiden serupa di masa yang akan datang.Tentang sweetener yang telah kedaluwarsa, kami meminta maaf atas kelalaian ini. Kami akan segera memastikan bahwa seluruh item di kamar kami, termasuk perlengkapan dapur, selalu dalam kondisi yang baik dan belum kedaluwarsa.Kami sangat menghargai masukan Anda dan berkomitmen untuk terus meningkatkan pelayanan kami. Apabila Anda berkenan, kami mengundang Anda untuk memberikan informasi lebih lanjut atau saran yang mungkin membantu kami dalam memberikan pengalaman yang lebih baik di masa depan.Kami berharap dapat memberikan layanan yang lebih memuaskan pada kunjungan Anda berikutnya. Terima kasih atas pemahaman dan kesabaran Anda.Hormat saya,Bayu utomoFront Office Manager
previouslyonz
デラックス・ルーム
宿泊: 2024年11月
出張・ビジネス
22件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年11月17日
Book this hotel for business trip as this is located near Mojokerto - Surabaya route. The check in & out are really quick, perfect for those in a hurry. Our room is truly spacious with a nice bathroom. We love the huge window, the smart google nest, and the big table for our luggage.
Overall our room is truly perfect and well-equipped. We had a relaxing time here.
翻訳
ホテルからの返信: Dear Valued Guest,Thank you for your review. We are so pleased to hear that our location was convenient for your business trip and that the quick check-in and check-out process met your needs. We're glad you enjoyed the spacious room, the nice bathroom, and the smart features like the Google Nest. It's great to know that the big window and table made your stay even more comfortable. We're delighted that you had a relaxing time with us, and we look forward to welcoming you back for another perfect stay in the future.Best Regards,Management
匿名ユーザー
デラックス・ルーム
宿泊: 2024年7月
出張・ビジネス
4件の口コミ
4.7/5
素晴らしい
投稿: 2024年7月14日
Although the hotel is a little far from the city center of Mojokerto, the sanity, facility, hospitality of this hotel is first class. Really good experience here.
翻訳
ホテルからの返信: Dear Valued Guest,Thank you very much for your kind review and for choosing Aston Mojokerto Hotel & Conference Center. We are delighted to hear that you enjoyed your stay with us. It is wonderful to know that you appreciated the cleanliness, facilities, and hospitality provided by our team.We strive to ensure that all our guests have a memorable and comfortable experience, and your positive feedback is truly encouraging. Although our location is a bit distant from the city center, we are pleased that it did not diminish the overall quality of your visit.We look forward to welcoming you back in the future and providing you with another exceptional stay.Warm regards,Bayu UtomoFront Office Manager
ゲスト
デラックスプレミアルーム
宿泊: 2024年7月
出張・ビジネス
1件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年7月6日
Greeted by beautiful concierge, very clean rooms, nice restaurant with a very reasonable price
翻訳
ホテルからの返信: Dear Valued Guest,Thank you for taking the time to share your positive experience at Aston Mojokerto. We are delighted to hear that you were pleased with our concierge, clean rooms, and our restaurant with its reasonable prices.Your kind words are greatly appreciated and will be shared with our team to continue motivating them to provide the best service possible.We look forward to welcoming you back in the future and ensuring another wonderful stay.Warm Regards,Bayu UtomoFront Office Manager
Darwin Junaidi
デラックス・ルーム
宿泊: 2024年8月
家族旅行
15件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年9月1日
Best place to staycation and enjoy time with Our Beloved Family
翻訳
ホテルからの返信: Dear Mr. Darwin,Thank you for your feedback. We are delighted to know that our hotel was the best place for you to enjoy a staycation with your beloved family. It brings us great joy to be a part of your memorable moments together. We look forward to welcoming you and your family back for another enjoyable stay in the future.Best Regards,Bayu UtomoFront Office Manager
hamza
デラックス・ルーム
宿泊: 2024年2月
家族旅行
24件の口コミ
3.5/5
投稿: 2024年2月28日
So so better that nothing in that small city
翻訳
ホテルからの返信: Dear Mr. Hamza,Thank you for taking the time to share your feedback. We understand that our hotel might not have met all your expectations, but we're glad to have provided you a place to stay in this small city. We are continuously working on improving our services and facilities to offer a better experience for our guests. Should you find yourself in our city again, we hope to have another opportunity to serve you better. Thank you for choosing us.Best Regards,Management
匿名ユーザー
デラックス・ルーム
宿泊: 2023年11月
カップル・夫婦での旅行
2件の口コミ
5.0/5
とても素晴らしい
投稿: 2023年11月11日
Its amazing
New experience
And love this hotel
Easy to go
Thanks
翻訳
ホテルからの返信: Dear Valued GuestThank you for sharing your delightful experience at Aston Mojokerto Hotel & Conference Center. We are thrilled to hear that your stay was an amazing new experience, and we appreciate your positive feedback. We are delighted that you found our hotel easy to access. Your kind words are truly encouraging, and we look forward to welcoming you back for another exceptional stay.Warm regards,Bayu UtomoFront Office Manager
匿名ユーザー
デラックス・ルーム
宿泊: 2023年11月
出張・ビジネス
34件の口コミ
4.2/5
とても良い
投稿: 2024年1月9日
Very good breakfast and friendly staff
翻訳
ホテルからの返信: Dear Valued GuestThank you for taking the time to share your feedback following your recent stay at Aston Mojokerto Hotel & Conference Center. We are delighted to hear that you enjoyed our breakfast offerings and experienced the warm hospitality of our friendly staff.At Aston Mojokerto, we strive to provide a comfortable and enjoyable stay for all our guests, and it is truly rewarding to know that we have met your expectations in terms of service and culinary offerings.Your positive comments will be shared with our team, as it serves as a great encouragement for them to continue delivering exceptional service. We appreciate your kind words and look forward to the pleasure of welcoming you back for another memorable stay in the future.Thank you once again for choosing Aston Mojokerto Hotel & Conference Center.Warmest regards,Bayu UtomoFront Office Manager
Shobahi
デラックス・ルーム
宿泊: 2024年11月
友人との旅行
9件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年11月14日
Gooooddd
翻訳
ホテルからの返信: Dear Mr. Shobahi, Thank you for your positive feedback. We're thrilled to hear that you had a great experience with us. We look forward to welcoming you back soon at Aston. Best Regards, Bayu Utomo Front Office Manager
Yuli Sri
デラックス・ルーム
宿泊: 2024年4月
家族旅行
3件の口コミ
4.0/5
とても良い
投稿: 2024年5月11日
Good enough
翻訳
ホテルからの返信: Dear Yuli SriThank you for taking the time to leave your feedback. We appreciate your visit and are glad to hear that you found your experience with us satisfactory.If there are any specific aspects of your stay that you think we could improve, we would love to hear more details. Our goal is to provide an exceptional experience for all our guests, and your insights are invaluable in helping us achieve that.We hope to have the pleasure of welcoming you back in the futureWarmest regards,Bayu UtomoFront Office Manager
Cindy Aziani
デラックス・ルーム
宿泊: 2024年2月
家族旅行
1件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年2月25日
Sangat nyaman
翻訳
ホテルからの返信: Kepada Ibu Cindy,Terima kasih banyak atas ulasan Anda. Kami sangat senang mengetahui bahwa Anda merasa sangat nyaman selama menginap di hotel kami. Kenyamanan tamu adalah prioritas kami, dan feedback seperti ini membuat semua upaya kami terasa sangat berharga. Kami berharap dapat menyambut Anda kembali di masa mendatang untuk mengulang pengalaman menginap yang sama menyenangkannya. Terima kasih sekali lagi atas dukungan Anda.Salam hangat,Manajemen
ゲスト
デラックスプレミアルーム
宿泊: 2024年10月
カップル・夫婦での旅行
1件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年10月26日
Semua staf hotel sangat ramah, saya mendapatkan free compliment untuk ulang tahun suami... View hotel juga keren sekalii... Makanannya enak2 dan kamarnya luas bersih..
翻訳
ホテルからの返信: Kepada Tamu yang Terhormat,Terima kasih atas ulasan Anda. Kami senang mengetahui bahwa Anda dan suami menikmati pengalaman menginap yang berkesan, termasuk kejutan kecil dari kami untuk merayakan ulang tahun. Kami juga senang bahwa Anda menyukai pemandangan, kebersihan kamar, serta hidangan yang kami sajikan. Kepuasan Anda adalah prioritas kami, dan kami berharap dapat memberikan pengalaman yang tak terlupakan di kunjungan Anda berikutnya.Salam hangat,Manajemen