トゥルー バイ ヒルトン グランド ラピッズ エアポート(Tru by Hilton Grand Rapids Airport)

We enjoyed our stay! It has a pool table and a pool’ it would be nicer if the pool is heated since we were staying there during fall time! It’s a bit cold to use!

Hotel is ok but I think they use some kind of weird cleaning agents. The room had an offensive chemical smell and I couldn’t sleep.

總的來説，品牌酒店還是有保證的，對於我們中國人來説，酒店大堂24小時熱水是最舒心的。因為本次行程身體欠恙，所以熱水就尤為重要。已經是第二次入住了。前台的人員也很NICE

The hotel seemed new. Room was clean. Bed was comfortable. We booked here because we wanted a pool. The pool area was clean but the pool was so cold. Otherwise, a great stay.

My only complaint is the lack of drawer space which is always helpful when you travel with pets.

First it started with no hand soap in the bathroom and the bathroom floor not clean (debris) on the floor. Then after the soap was brought up and we went to wash our hands the sink then started to back up. So after everything was already unpacked we then had to move rooms --- very much an inconvenience when we were their for the preparation of a medical procedure the following morning.

My only complaint with the hotel is the UBER driving experience coming from the airport. The driver's car was dirty, he was less than friendly, and cranked his music up to the point we had to ask him to turn it down. Like the other driver, he took a "short cut" through the Home Depot parking lot, speed bumps and all. Is this even legal? Based upon our two experiences using UBER as a shuttle to get to the airport and back after our trip, I do not feel this service speaks to the image Hilton would want to project. Not sure I would stay here the next time we need an airport hotel in Grand Rapids.

Happy with the hotel and the service. TRU is not my favorite Hilton brand, but everything was nice.

The air circulation vent and refrigerator are loud. Very clean. Easy check-in. Disgusting Uber car drive to the airport. Filthy car inside and out, headbanger music at 5:30 a.m. Driver did not offer to load or unload our bags from the trunk, Judy popped the trunk, which was half full of other stuff. Glad it was a short drive.