エンバシー スイーツ ホテル ウィンストン セラーム(Embassy Suites by Hilton Winston Salem)

On our way we read a lot of negative reviews and were not expecting much. Our stay way exceeded any expectations. Room was well-equipped, spacious and clean. All common spaces were nice and neat. All personnel super nice. They could have used some extra hands at the breakfast. The lady seemed a bit overwhelmed but the quality didn't suffer. We used street and public parking just round the corner which was free.

We had a nice stay. Great location and easy to walk to everything we wanted! The room was also comfortable.

The property was great and service was excellent. However, there is a fire station nearby and if you get a room with the street view, the siren noise is very noticeable. Also, the parking garage is managed by another company and if you have issues with the gate or ticket, the hotel staff gives you a number to call. Overall, it's a great place to stay.

Check in is a 4pm...told so many stories as to why my room wasn't ready till 6pm. That was ridiculous!

This is our second time staying here and won't be our last. It's always a safe, convenient and clean place to stay. The customer service is great.

Hated the interior room I asked to get moved at least 5 times. Couldnt sleep for 4 nights because of the light and the elevator noise all night. Horrible experience.

Great stay. Only issue was our cleaning service only replaced towels. Beds weren’t made, coffee wasn’t replaced, etc.

This hotel is a DUMP. We were in town for HPMKT so prices were sky high. The lobby is bright and remodeled, your basic regular tidy business hotel, so we thought…things quickly unraveled when we stepped into the room which smelled like it used to be a smoking suite. We had a two bedroom suite, one king bed and two queens. The shower in the king room was disgusting, mold all over. There’s no fan in the bathroom so the hinges have begun to rust. We made the mistake of pulling back the curtains and the amount of dirt, debris and cobwebs in the window was shocking. Like it had never been cleaned. The upholstery on the sofa was torn and the carpet had huge stains. The hotel is located near the police station, so it’s very loud ALL THE TIME. The only bright spot on this shanty of hotel was the complimentary breakfast. The food was a great start to the day and the staff was lovely and kind. There’s a Marriott right across the street and I wish we’d stayed there.

Front desk evening team rude and lazy. Called down several times around 8:30pm. Phone rang about 30 times each call, only to be answered by rude front desk people. I requested towels, waited 45 mins only to call back out on hold and then be told I have to come down and get them myself in an unapologetic tone. Filed a complaint but nothing was done to accommodate my terrible experience with that team. Rooms also smelled musty and are in need of an update. The bar staff and breakfast teams were great. Positive attitudes and very friendly and accommodating. In particular the bartender and the guy who makes the omelette. It’s terrible that the front desk team (evening crew) dampened my experience in addition to the room quality.