Our large family of multiple adults and 3 children stayed at the Somerset at Grace Bay for a week this June. I selected it due to the great reviews and the zero entry pool. We booked the 3 bedroom residence which was very spacious and very much met our needs. It had a kitchen and large living space and four bathrooms. It was so close to the beach and the pool it made the whole vacation so easy. I loved that the resort was smaller. Most of the staff was excellent: Stevonya, JuanCarlos, all of the wait servers every morning at breakfast, Foster etc. We had issues with the pool chairs. AJ and Colin, the two employees at the pool, were reserving up to 11 chairs as early as 5:00 am for 1- 2 other families. There are only 15 chairs by the main family pool. We finally went at 5:20 am to try to get chairs because all but two were saved by 7 am. When we did that, the chairs were already saved. Furthermore, originally we were told we could not sit in any chairs that had towels on them, and it was first come first serve- on day one. One day, when I asked at 2 pm if I could sit in a chair that had been empty all day, so as to have an umbrella chair, I was told no by AJ, and that the guests reserving the 7 chairs were on an expedition and eventually would be back. They came back at 4 pm. The chairs were empty all day. By the end of the week we inquired to the concierge, who told my husband no- the chairs do not get saved all day. He said after an hour the pool employee should remove the towels. So, if you do stay here, which I highly recommend, please take note and know that if someone is not in the chair for an hour, it is available to you. What we loved was the Pool though! I stayed here specifically because we had little ones and I wanted a zero entry pool, and it is lovely! They have floats too, available. The pool temp was great. You can order food and drinks around the pool, and it was all excellent. On day 6, I read a review that they had free water bottles at the pool, which I never saw, but finally I asked and received one. The chairs are comfy both at the beach and the pool. The cocktail reception was fabulous.Sharon who runs the kids club is a GEM. We asked to join her kids club session one day while they were hunting for lizards and she provided a net for our four year old. The complimentary HOT breakfast was outstanding-and it was quick. Standouts were the banana bread and the sausage. We were always full! We used the paddle boards and kayaks, and they were great, too. We will happily stay at the Somerset next time we visit Turks And Caicos.
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