Welcome (Arturo) was wonderful, all down hill from there without him.
Room in day light is not thoroughly cleaned. Bedding was OK, however, bedside tables, floor, fridge/TV cabinet and trash cans were crawling with ants. I asked for garbage cans to be wiped down, but ants persisted the entire stay.
Cat fece land mines all over property and strong smell of urine close to our patio throughout stay.
Walls in back bedroom are filthy with something brownish in color along the walls (only noticed second evening). No pool towels 2nd- no staff on site.
Loose tiles in dining area in kitchen are an extreme tripping hazard. Children tripped several times during breakfast.
Called hotel in advance about pack and play for our infant. Front desk said some were in better shape than others, eluding that theres more than one on site. Baby equipment rental company was referred as well. We opted not to rent and would make do with hotel equipment instead. Upon arrival we were informed that there's only 1 pack and play on site and it was in use.
Pull out couch is in absolutely terrible condition. Mattress isn't suitable for a comfortable sleep. Would have booked elsewhere had we known this hotel was unable to accommodate our party of 6 comfortably. Everyone had to share a bed.
Water was shut off 3rd afternoon without any notice or warning while our shower was in use.
I did let front desk know of issues upon check out. She didn’t seem surprised, concerned or apologetic.
自動翻訳