My husband and I had five nights booked as part of our Honeymoon in early February 2024. This was arranged through Trailfinders who strongly recommended the hotel as perfect for this occasion, and looking at their website and reviews we were excited to visit. This was the end of our busy trip so we were looking forward to relaxing. Unlike other five-star hotels we visited on this trip who emailed us in advance to say some work might be happening, this one did not. Their website at the time said completion due Dec 2023, looking today when writing (3rd March) it says we will be finished 1st March, so very delayed! We arrived late afternoon and were shown around, where the staff member tried to quickly skip over the fact that there was a lot of construction happening, and it would be finished ‘this week’. Our duplex villa looked so great, we dropped our stuff and went for a wander. After being out for dinner we returned and wanted to make use of the milk bath they had filled for us (They claimed it was a special for our honeymoon but I now understand everyone gets this!). Long story short the bath wouldn’t drain properly and we quickly noticed it was flooding the room (bathroom was on the middle level so it was also dripping down to the lower level). It was around 10pm, my husband went to reception and the staff didn’t seem fussed. He had to ask to move rooms, they said ok but only one other room is available. We packed up, moved our stuff and then quickly realised there were further issues in the next room. They had clearly rushed finishing the renovations as the rooms had these fancy button consoles to control the lighting and air conditioning, which didn’t work!! At 11pm we had to call reception again as we literally could not switch the lights off to go to sleep. They came and played around with panels and wiring for 15 minutes (by this point we are so upset) and managed to get the system to go on or off only as a temporary fix. This was the main issues, there were others too I won’t list as this is an essay already. In the morning at breakfast a woman who we assume was the manager (she didn’t introduce herself in any way) casually came and asked if her team could access the room to look at the lights. No apologies for all the issues, then came back and said ok so the lights don’t work but we have it so you can switch them off or on whole room at a time. By this point I was already so disappointed, and after looking around and seeing half of the villas were still complete building sites, plus that you couldn’t actually access the beach as promised, I knew there was no way we could stay. I then read a review from just before we visited on TripAdvisor and someone who booked through the same agent left an incredibly different review – the hotel could not do enough for them when their room wasn’t ready on time – all-inclusive meals, free massages etc. We had to ask to move room and even the second one wasn’t ok, but they didn’t have any others
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