ホテル・クルウ・クルウ

Nice 3* hotel. It has everything you need in the room. No elevator but staff was helping with the suitcase, no issue for me. Breakfast was good

⭐ 1/5 Very disappointing experience and extremely poor management handling. We made a confirmed reservation in advance and were assured that rooms were available. However, upon arrival, we were informed that our rooms were no longer available because existing guests had extended their stay. This created a frustrating situation that should never happen with proper hotel management. Although the staff assisted us were polite and apologetic, the management itself showed little accountability beyond verbal apologies. We were relocated to another hotel and still had to pay additional costs ourselves despite the issue not being caused by us. A professional hotel should take responsibility for its own booking failures instead of shifting the burden onto guests. The most frustrating part was not just the mistake itself, but the lack of meaningful resolution or fairness. A simple “sorry” is not enough when guests are left to deal with extra expenses and last-minute relocation stress after relying on a confirmed reservation. This experience gave the impression that confirmed bookings may not actually be respected when more profitable opportunities arise. I would strongly advise future guests to be cautious and have backup plans when booking here. Very disappointing overall.

A small hotel in Punakha Bhutan . Rooms are very small but clean. The washrooms are clean and linen though old but washed clean. The staff is helpful. The breakfast had very limited choices and the food in the restaurant was not very appealing.

According to my view, the rooms are all more or less nosy as the hotel is located in the middle of town. In addition, also the bathroom was not clean, and I had the impression that they try just to save money with the level of service they provide. Thus, I decided to leave the hotel after one night. But the hotel management refused to credit the pre-payment regardless they requested for such one for two nights. For me as a Swiss customer, not understandable as it is also not standard practice in Bhutan. Overall, I do not understand how the hotel was able to get a 3-star rating.

Very average hotel

I love this hotel! The staff is so friendly, respectful, and the food is excellent. I look forward to staying here again! The hotel is conveniently located near the riverside, and the monastery near the riverside is so peaceful!