We stayed at this hotel with our newborn, expecting a comfortable and welcoming experience, but unfortunately, it was awful. Our first encounter with the reception staff set the tone for the stay—they were unhelpful and dismissive when we enquired about check-in timing. We were aware check-in was from 3 pm, but with a newborn, we simply wanted an approximate time. The reception staff showed no willingness to assist and were downright rude. Within a couple of minutes of being in the room a random person walked in the adjoining room that was connected to ours, it wasn’t locked at all. Felt very unsafe. The attitude of the waiting staff in the bar and restaurant was also horrendous. They acted as though we were an inconvenience, showing no warmth or courtesy throughout our stay. To make matters worse, the lunch was awful. The quality of the food was shockingly low and far from what we expected (which wasn’t much at this point after such a bad experience from the get go). Don’t make the mistake we made of booking breakfast as it was inedible, particularly the meats. Our room wasn’t cleaned during our stay. When we raised concerns with the manager about the cleanliness, instead of addressing our feedback professionally, the manager responded rudely, dismissed our concerns, and stomped off. We felt completely disregarded, and our complaints went unresolved. We also noticed that throughout the hotel that the portable appliances had advisories to be tested and were out of date since 2019 (as you can see in the pictures). So be careful using any appliances like the kettle, iron etc as is dangerous. The wardrobe was also held together with duct tape - so maybe have some health insurance at the ready. Overall, our experience here was stressful and uncomfortable. The staff’s attitude and lack of care for guests were appalling, and I would strongly advise others to avoid this hotel at all costs!!
自動翻訳