The Bay Hotel

This hotel is in desperate need of a refurb! The decor in the halls was carpet on the walls. Check in was quick and friendly, however was asked for £100 safety deposit? Never heard of this before in a hotel (supposedly 4 star). The room was nice from the outset with a stunning view however was hard to see out as the windows looked like they hadn’t been washed this year. The beds were not comfortable and had some questionable stains on both beds. The pool, soft play and acrades were good if you want to keep children entertained. Now for the best part…the FOOD! Wow. Vile is the only word I could use. We went for dinner, I couldn’t eat my chicken fajita pasta, the “chicken” was clearly sliced packet chicken and the sauce looked like it had been made with mostly water. The black pudding fritters, £8 for three tiny balls! Charged £60 for food we never ate, take snacks you will be hungry. Then charged £14.90 for a glass of wine and a pint of beer, this is Edinburgh prices not Burnt Island! Breakfast was inedible, didn’t have high hopes anyway, thank god for toast and cereal. Definitely wouldnt stay again.

Eventually found reception, girl wasn't the cheeriest, but okay. Nice wee surprise we were in the Bridal suite,,,what a view,,absolutely amazing, sunset to die for... Room was very disappointing for a Bridal suite but great as maybe an executive suite.. No full-length mirror,no dressing table for doing make up,no hanging space for a full length wedding dress,,and the upper bedroom ,well no room for anything 😔 A very noisy room from 5am,trains,cars etc. Bar manager was a wee bit,well big bit grumpy, rest if staff were great. Breakfast was limited, but exactly what you needs ,,5 stars,,even the staff

Its like a 90s leisure centre with excellent facilities. Deluxe family room is fantastic, great views and ideal set up with the upper floor. Service is excellent, food excellent (love curry of the day) excellent games room and bar. There were singers in the function room on the saturday night but they were not that good. Location superb will be back. Swimming great for my daughter. Marked down for 2 reasons. Firstly there is no padding left in the seats in the restraunt i mean its wild and hilarious at first but annoying by day 3. And last orders in the bar at 9.30 ????? Dear me thats not ideal. Its kids half term in england at min but not scotland but 9.30 is just mean. I will be back though overall excellent.

Just returned from a 2 night stay in your hotel for the first time, it wont be our last. Great stay throughout, first off easy car parking right at the front door. Next we were made to feel very welcome from the young lady at the reception desk. We headed to our room, absolutely spotless as was the other areas of the hotel. The room was nice and warm, it got a little too warm later so we turned the heating down. Your usual shower toiletries were in the shower room/toilet. Lovely fresh towels ans plenty of toilet papers. At the kettle area various teas, coffee, hot chocolate, shortbread and 2 small chocolate bars etc. On our first night we had dinner in the restaurant, good selection, great food, nice atmosphere, good value for money, friendly attentive staff, (your staff are a credit to you), all smart in their uniforms. We then went downstairs into your bar area and in the club side was a singer, and sadly due to the nasty weather the place was practically dead, I think we counted about 5 people. Not your fault, you cant help the weather. Our breakfast was included in our price. Next morning we went and had breakfast, again, brilliant staff, nothing was an issue. Lovely local food was served after we had our cereals and toast etc, my husband asked for extra toast, he got it. A great fast service, thank you so much to all involved. We highly recommend this hotel.

We stayed at The Bay Hotel for one night prior to flying from Edinburgh Airport, in an executive suite with 4 adults and 2 children. Due to reading some negative reviews about this hotel we weren’t expecting our stay to be even anywhere near as fabulous as it was. The staff were all excellent from reception to restaurant. The facilities in the swimming pool were great, the sauna and steam room fantastic, and the relaxation chairs looking over the bay was stunning. There is a huge pool room and games room too. The food we all found to be exceptional, the evening meal and breakfast was of lovely quality and plentiful. I googled the menu before arrival and too be honest I wasn’t expecting much, but I need not have worried the menu is different with lots of choice. The views here are stunning both day and night, and the caravan park next door have the most beautiful caravans. I’m so pleased to have stayed here and would 100% stay again.

Abjectly poor customer service, had a meal in restaurant had be told where we could sit when most tables available! Worst part had a steak pie and vegetable meal and asked for gravy with it and then found I was charged £3 pound for a very small jug of gravy!!!!, never in 50 years of eating out have I been charged for gravy. When challenged about this they were insisted it was valid! Does not help the Scottish reputation! Would never stay there again