ザ コートレイ ホテル アンド スイーツ(Courtleigh Hotel & Suites)

最初の部屋は私が何年もここに滞在していたので、私が慣れていたものではありませんでしたが、昨日私はスイートルームにアップグレードされました。現時点で幸せ

I thoroughly enjoyed my stay here! We were there for a lacrosse tournament, and hotel was fully booked! Our room was clean and tidy, bathroom was very nice and bed so comfy! The house keeping team did a great job everyday. I loved the boutique vibe of this hotel. Quiet and cute! Decor was lovely, and staff was attentive. We had some awesome bartenders who took great care of us at mingles and the pool bar. Food was also very tasty on property! Very nice breakfast buffet too. Would absolutely recommend staying here if you find yourself heading to Kingston!

Our flight was late and we got to the hotel sometime after 9 pm. when we reached the hotel, the hotel staff advised us that they had computer problems and could not check us in. We waited over 1 hour to find out that they had given away our reservation. We tried to get something to eat while the hotel staff tried to find us another room, but the kitchen closed at 10 pm and we were very hungry. They tried to accommodate us and let us order 2 salads to go which took 30-45 mins. When we finally got our salads and we also got notice that they found us a room for the night. When we got to our room, it was very nice. They gave us the executive suite for the night which eased my dissatisfaction in their service for the night. The next day, I asked if we could stay in the Executive suite for the rest of my stay without any additional cost since they could not find us another room as i had originally booked. they agreed and my aunt and i had a great time for 1 full day. On our 3rd day when we returned back to the hotel room after being out the full day, we noticed load machine like sound coming from the room since we were on the 10th floor. Then we notice the sofa seat was wet and water on the floor. Then we noticed water coming from the ceiling running down from the ceiling down the wall and over by the living area and by the bar area. It was crazy. I had to call the front desk and report it. They sent up someone to evaluate and then when they saw it, they called the manager or engineer to take a look. It appears that work was being done on the roof and the water came down into the suite and made a mess of the furniture and floor. The engineer apologized for the inconvenience but and then left. We were left in the room with water all over the floor and unable to use the living room. We ended up having to call the front desk to have then send someone to clean up the water on the floor and on the furniture. We ended up eating in our bedrooms. When we checked out, i mentioned to the hotel staff about the inconvenience we had with the water and the staff was sympathetic but no apologies or offer to give a discount or anything. I decided i would not return to this hotel again. I would not recommend this hotel to anyone especially with the experience we had.

房間整潔，有會議室配套。

it has a nice old school British / Jamaican atmosphere...rare to find these days. staff all super. breakfast could have more choices and bit more quality to it

This is one of the best hotels I’ve stayed at in Jamaica. Definitely worth your money. Customer Service is top-tier at this hotel and the food is delicious. I prefer this hotel over the next-door. They are very friendly and I feel extremely welcome.

The staff noted I was not feeling well and moved quickly to get me a room so I rest and recuperate. I am very grateful.

Food and amenities was good, great staff,easy access to everywhere.I keep coming back and will always do,i highly recommend.

The ground was well kept and the staff were a delight to communicate with. The food was properly prepared and tasty, and there was always someone to give a helping hand if needed.