I booked this event for my family months ago. I made several contacts with the owner Joe, who by his own admittance was somewhat tardy in his responses to me. He cancelled our trip last minute by email, with 72 hrs notice! Not a personal phone call, it was by pure chance that i even saw the email.No alternative suggestions or anything in way off support to find a solution. All I got was a feel sorry for Joe email. No real word about wrecking a long term plan for someone's official retirement which only happens once. Family all taken time of work, booked train etc, but all Joe offered was was feel sorry justifications, and citing things like how difficult to get staff, xenophobia in past situations to members off staff, wondering if he should sell up ect! I can honestly say that I have never experienced a business owner behaving in such a manner, no offer off a solution like helping me to ring round and find an alternative venue. I normally love to give very positive and helpful customer reviews, but sadly on this occasion I would not recommend this venue or Joe for any special events, as he is unable to problem solve, and unfortunately did not demonstrate any compassion or care for the fact that he destroyed months of planning and a surprise as if it was meaningless, just a onother day to him! Mary F.
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