「I've never had such an experience before. In my whole life I barely give 2 stars feedback to property, honestly I just wanna give 1 star feedback but the residents are friendly and nice that why I add one more star for them. The location is really convenient, room setting is super clean and organization. However, the black old lady who works at front desk is really mean and rude, she tried to bully me when I was checking in. Her service attitude likes she's guest I'm staff, and I owed her money, too. After check in my mood is really down, so I can't get any reason is why I pay almost $400 a night come here to get treatment like that. If you come to check Chicago I won't recommend this hotel for, or if you like the hotel but don't come to check in around 11am-1pm on Saturday!」
「We attended a concert at Soldier Field, and picked this hotel due to location. The hotel was clean, the staff was so friendly the entire time. Loved the pool/hot tub and outside seating area. Hotel is located in downtown by all kinds of restaurants and other fun things! We were able to walk just about everywhere.」
「I stayed here one night for a concert
The room was ok, nothing special for the price. The hotel is in a great neighborhood, and check in was a breeze. The staff was friendly and showed me to my room. However, checkout is stated at 11am. Ten minutes before checkout, the staff was banging at my door rushing me to get out because the next guest was already there.
In all other experiences, when I arrive at a hotel early before check-in, they don’t go rush to kick the guest out of my room before their designated checkout time. I drop my bags off and enjoy whatever place I’m visiting and go to my room later. I don’t see why this was necessary and put a sour end to my stay.」