ロック サンド リゾート(Rock Sand Resort)

We stayed in a Queen size room on 1st floor overlooking the sea and the actual size of the room was good and facilities basic but fine. The view is incredible and you get to see beautiful sunsets from here. We had an initial good welcome when we arrived but things went downhill after that. Water for having a shower or even cleaning your teeth was a constant issue for the 5 nights we were there. The pressure was low or non existent and we were having to repeatedly report it. They were constantly trying to resolve it. Service wasn't good. We decided to have dinner there one evening and only chose basic Thai food but I had mine and 40 minutes later my husband was still waiting. There was no explanation, no apology so in the end we just paid for my food and left. They didn't seem at all concerned about it. Every day we left our key for our room to be cleaned (bed made, bins emptied) but this only got done on 2 of the days we were there. If you like a firm bed you'll be fine as it was very tough to sleep on. If you were in Reception waiting to ask a question or get some information, even though there were staff there and they could see you were waiting they'd carry on doing other things rather than ask what you needed. There just seemed a general disinterest from the staff there. When we arrived they said they could help take our luggage to our taxi point on our last day, as it's quite a trek along the sand but that never happened. Overall disappointing service. The location sells this hotel but customer service needs to improve.

Stayed here for around 10 nights,6th time in Ko Chang but 1st time I have ever found this hidden gem.The owner Choy and his daughter Aisla have an amazing resort with the best ocean views iv seen on Ko Chang.I felt like I was waking up in paradise every morning.All the staff are really friendly,always helpful with a smile on they're faces.Rooms and food(which was delicious)are very reasonably priced,perfect location at the far end of Whitesands beach as you come in from ferry port.Really enjoyed having a drink with Choy any time of the day or night in what can only be described as paradise.Its taken me 12 years to find this place but was worth the wait.See yous next time 😎 🙏