レニーズに泊まった方の口コミ・宿泊体験

ホテルからの返信: Thank you for your kind review! We’re glad to hear that you enjoyed the spaciousness of our room. As our hotel is located in the heart of the entertainment area, there can be some noise at night. We appreciate your understanding and your helpful recommendation about bringing earplugs. We hope to welcome you back again soon!

ホテルからの返信: Thank you for your kind review! We’re delighted to hear that you enjoyed your stay with us. We hope to welcome you again soon.

ホテルからの返信: 貴重なご意見をお寄せいただき、誠にありがとうございます。ご滞在にご満足いただけたこと、また当ホテルの良い点をご評価いただけたことを嬉しく思います。夜間の騒音とマットレスの状態がお客様の快適さに影響を与えたことを深くお詫び申し上げます。当ホテルはチャウエンのナイトライフの中心地に位置しているため、近隣の娯楽施設からの騒音は多少発生する場合がございます。何卒ご理解いただけますようお願い申し上げます。マットレスにつきましては、貴重なご意見として、担当チームに共有し、改善に努めてまいります。お客様に快適なご滞在をご提供することは私たちにとって重要であり、今後も施設の改善に尽力してまいります。貴重なご意見をいただき、重ねて感謝申し上げます。またのご利用を心よりお待ちしております。次回は、さらに素晴らしいご滞在をご提供できるよう努めてまいります。

ホテルからの返信: Thank you for your feedback. We're sorry to hear that the bed was uncomfortable and that the live music from the nearby bar affected your stay. As our hotel is located in the heart of Chaweng's nightlife area, music from surrounding bars can be heard until around 1 AM. We appreciate your comments and will take your feedback into consideration as we continue working to improve our guests' experience.

ホテルからの返信: Thank you for your wonderful review! We're delighted to hear that you found our hotel affordable, clean, and cozy, and that you enjoyed our central location in the heart of the nightlife. We truly appreciate your feedback and hope to welcome you back for another great stay!

ホテルからの返信: 詳細なご意見をありがとうございます！快適なベッド、バスルーム、そして当ホテルのサービスにご満足いただけたようで大変嬉しく思います。お部屋と騒音に関するご意見もありがとうございます。窓のないお部屋はご予約時に明記しており、また、当ホテルはナイトライフの中心地に位置しているため、近隣のバーからの音楽が深夜まで聞こえる場合がございます。ご理解いただき、誠にありがとうございます。またのご利用を心よりお待ちしております。

ホテルからの返信: Thank you so much for your wonderful review! We're delighted to hear that you enjoyed our central location in the heart of Chaweng's nightlife and that our blackout curtains helped make your stay more comfortable despite the lively atmosphere. We're also glad our team could assist by providing a first aid kit when your travel partners needed it. It's always our priority to help our guests whenever we can.We truly appreciate your kind words and look forward to welcoming you back to Lenny's Hotel on your next visit to Samui!

ホテルからの返信: Thank you for sharing your feedback. We're sorry to hear that your stay did not meet your expectations.We would like to clarify that our hotel offers different room types, and each room type has specific features as described in the booking details. Some rooms do not have an exterior view, while our street view rooms and other room categories offer different views. We always recommend guests carefully check the room description before booking to choose the option that best suits their needs.Regarding the noise, our hotel is located in the heart of Chaweng's nightlife area, with bars and entertainment venues nearby. We understand that this lively atmosphere may not be suitable for guests looking for a quiet environment, and this information is also mentioned in our listing.We appreciate your feedback and hope it helps future guests make the best choice for their stay. Thank you for staying with us.

ホテルからの返信: Thank you for your review! We're glad you found our hotel to be good value for the price and appreciated our central location. We also appreciate you mentioning that our reception team informs guests about the nightlife noise during check-in. As we're located in the heart of Chaweng's entertainment area, nearby bars and clubs can be active until around 3 AM. We always recommend our hotel to guests who want to enjoy the vibrant nightlife, and we appreciate your understanding. We hope you enjoyed your stay and look forward to welcoming you back again in the future! 😊

ホテルからの返信: Thank you for your feedback. We sincerely apologize for the inconvenience caused. Your comments are very important to us, and we will improve our standards.

ホテルからの返信: Dear Guest,We sincerely apologize for any inconvenience you may have experienced during your stay. Your comfort and satisfaction are very important to us, and we regret that we fell short this time.Thank you for bringing this to our attention. We will do our best to improve and ensure your next visit is more enjoyable.Warm regards,Lenny's Hotel

ホテルからの返信: Thank you for sharing your feedback. We are truly sorry to hear about your experience and that you felt uncomfortable during your interaction with our manager.We always aim to treat every guest with respect and provide professional service. We appreciate your kind words about our female staff, and we are happy to hear that they made a positive impression during your stay.We take guest feedback seriously and will review this matter with our team to ensure that all guests are treated with courtesy and respect.Thank you again for sharing your experience, and we wish you all the best for your future travels.

ホテルからの返信: Dear Guest,Thank you for choosing to stay at our hotel. We truly hope you enjoyed your time with us and had a comfortable experience.We look forward to welcoming you again on your next visit.Warm regards,Lenny's Hotel

ホテルからの返信: Thank you for your review! We're glad to hear that you appreciated our convenient location close to town. We hope you enjoyed your stay and look forward to welcoming you back again in the future! 😊