ホテルからの返信: Dear Valued guest,We appreciate you taking the time to provide this Trip.com.Thank you very much for highlighting the fantastic experiences you had with us during your stay. We are thrilled that you had a magnificent experience in our property and received exceptional services from our proficient colleagues.Once again, thank you very much for your kind endorsement of our service and product you have received from Melia Koh Samui. We hope it will be not too long before we have the pleasure of welcoming you back to Melia Koh Samui.Warmest regards, Supawadee PudkhaoGuest Experience Executive
ホテルからの返信: Dear Valued Guest,Thank you for taking the time to share your feedback about your recent stay at our hotel. We are delighted to hear that you found our hotel to be very nice, with clean rooms, a great breakfast, and a beautiful beach.Your comments about the crowd and noise level are duly noted. We understand that a peaceful and relaxing atmosphere is essential for our guests, and we apologize for any inconvenience caused by the noise and crowded areas, particularly at the swimming pool and during breakfast. Please know that we continuously strive to strike a balance between catering to families and providing a tranquil environment for couples and other guests seeking relaxation.Your feedback is incredibly valuable to us, and we will take your comments into consideration as we work to improve our guest experience. We sincerely hope that this experience does not deter you from visiting us again in the future. If you decide to give us another chance, please feel free to reach out to me directly, and I will ensure that your stay is as enjoyable and peaceful as possible.Thank you once again for sharing your thoughts with us. We hope to have the opportunity to welcome you back to our hotel soon.Warmest regards, Supawadee PudkhaoSenior Guest Experience Executive