ロイヤル ムアン サムイ ヴィラズに泊まった方の口コミ・宿泊体験

ホテルからの返信: Dear ジムシ〜,Thank you very much for your kind feedback.We’re delighted to hear that you enjoyed your two-night stay in the villa with its beautiful sea view and had a happy and relaxing time. It’s also wonderful to know you liked the breakfast and appreciated the support from our staff, especially with arranging rental bikes. We’re glad you found the nearby temples, restaurants, and location convenient for sightseeing and exploring the area.Thank you again for staying with us. We truly appreciate your support and hope to welcome you back for another memorable stay in the future.Yours sincerely,Panuchanart “Mai” CharoenpolGroup Operation Manager

ホテルからの返信: Dear Valued Guest,Thank you for taking the time to share your detailed feedback regarding your stay at Royal Muang Samui Villas. We truly appreciate you highlighting both the positive aspects and the areas where your experience did not meet expectations. We are pleased to know that you enjoyed the beautiful surroundings, the unique cave spa, and the relaxing massage experience. It is always encouraging to hear that our villa design and facilities contributed positively to your stay. Regarding the villa arrangement, we would like to kindly clarify that the accommodation provided was in line with the villa category reserved, including its layout and location as described across our booking platforms. We always aim to deliver exactly what has been selected and confirmed at the time of booking. That said, we fully understand that accessibility can still be a concern when traveling with children and elderly family members, and we appreciate your understanding.At the same time, we sincerely regret the service shortcomings you encountered during your stay. The experiences you described at the beach and bar are not representative of the service standards we strive to uphold. Please be assured that your feedback has been shared with our team to reinforce the importance of attentiveness, professionalism, and treating every guest with equal care and respect.We also apologize for the room preparation issues upon arrival, including the missing amenities and mosquito concerns. While our team responded after being informed, we acknowledge that these details should have been properly arranged prior to your check-in.Your feedback is very important to us, and it will be used to further improve our service quality and overall guest experience. Thank you again for bringing these matters to our attention.We hope to have the opportunity to welcome you again in the future.Yours sincerely,Panuchanart “Mai” CharoenpolGroup Operation Manager

ホテルからの返信: お客様各位、この度は貴重なご意見をお寄せいただき、誠にありがとうございます。この度の件でご迷惑とご不便をおかけし、大変申し訳ございませんでした。ビーチバッグは、ご滞在中にご利用いただける客室アメニティの一つであり、ご出発後も客室内に残していただくようお願いしております。このようなアメニティが客室内に見当たらない場合、スタッフが一時的に保管し、確認させていただくことがございます。今回のような状況が発生した可能性もございます。ご不便をおかけし、ご不快な思いをさせてしまったことを深くお詫び申し上げます。いただいたご意見はチーム内で共有し、今後このような状況におけるコミュニケーションをより明確かつ円滑に行えるよう努めてまいります。この度はご指摘いただき、重ねて御礼申し上げます。敬具、パヌチャナート・“マイ”・チャロエンポル　グループ運営マネージャー

ホテルからの返信: Dear Valued Guest,We truly appreciate you taking the time to share your experience with us.We are delighted to hear that you enjoyed the cleanliness of the property and had a restful stay with peaceful surroundings. It is wonderful to know that our breakfast selection, including the variety of jams, met your expectations and added to your experience. Your kind words about our friendly team, daily housekeeping, and the beauty of our garden are sincerely appreciated. We will be sure to share your feedback with our staff, as it serves as great encouragement for them.We are pleased that you had a comfortable and enjoyable stay, and we look forward to welcoming you back again in the future.Yours sincerely,Panuchanart “Mai” CharoenpolGroup Operation Manager

ホテルからの返信: Dear Valued Guest,Thank you very much for taking the time to share such detailed feedback.We’re glad to hear you enjoyed the beach, the convenience of nearby shops, and the variety of breakfast options. It’s also great that you appreciated the overall location and facilities. At the same time, we sincerely apologize for the confusion during check-in regarding the child’s fee and any inconvenience this may have caused. We are reviewing this with our front desk team to ensure clearer communication in the future. We also appreciate your comments regarding the room style and pool options. Guest feedback like yours is very valuable and helps us better understand how we can improve the overall experience.We hope to have the opportunity to welcome you again and provide an even smoother and more enjoyable stay next time.Yours sincerely,Panuchanart “Mai” CharoenpolGroup Operation Manager

ホテルからの返信: Dear Valued Guest,Thank you for sharing your feedback following your stay with us.We are delighted to hear that you enjoyed our environment, private beach, and breakfast offerings. It is especially rewarding to know that our service met your expectations and contributed positively to your experience. We also appreciate your comments regarding the pool in your room. Due to the natural greenery surrounding our villas, there can occasionally be differences in water clarity and temperature compared to the main public pool. However, your feedback is very helpful, and we will continue to review our maintenance processes to ensure the best possible conditions for our guests.Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back in the future.Yours sincerely,Panuchanart “Mai” CharoenpolGroup Operation Manager

ホテルからの返信: Dear Valued Guest,Thank you very much for your detailed feedback.We’re delighted to hear that you enjoyed the beautiful beach, the comfortable stay, the beachfront restaurant, and the convenient nearby facilities such as the 7-Eleven, massage shop, and coffee shop. It’s also great to know you found the coconut refreshing and the overall environment relaxing.We hope to have the pleasure of welcoming you back again in the future for another relaxing stay by the beach.Yours sincerely,Panuchanart “Mai” CharoenpolGroup Operation Manager