ロータス アナンタ エリート コタ(Lotus Ananta Elite Kota)

A million thanks to the hotel staff, they are professionals! especially Sanjay Saklani for his hu***ity and friendliness. I will never forget this. I ended up in Kota by chance, passed my stop by train and decided to spend the night in a hotel. sir bought me a train ticket, gave me money for a taxi, and an incredibly delicious breakfast. I was accompanied by all the staff at the reception. the room was great. India is a great country thanks to people like this! my bow and respect.

1. During our recent family trip, we booked a Suite room at Lotus Ananta Elite in Kota. Upon arrival, we were met with a lack of assistance in parking and an overall disheartening experience. This review will delve into the numerous issues encountered during our stay, shedding light on the unprofessionalism and negligence observed from the hotel staff. 2. Parking and Reception: Upon arriving at the hotel, there was no one available to assist with parking, not even the security guard. Subsequently, we had to personally approach the reception and request their help. It was only after our persistence that Ms. Apporva, the receptionist, reluctantly assisted us. The lack of initiative and absence of any staff present to guide and accommodate guests' needs was a notable disappoin**ent. 3. Room Condition: Our allocated room, number 407 on the fourth floor, was shockingly unprepared and uncleaned. This lack of basic maintenance included bed sheets and linens plagued with hair and an overall untidy environment. To compound matters, the glassware, phone, and corners of the room were dusty, reflecting a lack of cleanliness throughout. Considering that this hotel is supposedly affiliated with the ANANTA GROUP OF HOTELS, such negligence was completely unexpected and unacceptable. 4. Complaints and Assistance: Disturbed by the state of our room, we promptly alerted the front desk about the unsatisfactory condition. The staff assured us that someone would be sent to rectify the situation by cleaning the room and replacing the linens. Unfortunately, we were confronted with further disappoin**ent when the person assigned to handle the task was the same individual who had initially brought our luggage to the room - a local boy named Mr. Mohit, seemingly untrained in housekeeping duties. This lack of professionalism was disheartening, as we expected trained professionals to handle cleaning tasks. 5. Room Service Mishaps: Arriving at 19:30 on October 26th, 2023, we decided to order in-room dining. However, the person attending the call, Mr. Omvir, refused to prepare scramble eggs. Curious about the limitation, we inquired further, only to be met with hesitance and excuses. After a delay, he eventually agreed to prepare the requested dish. Subsequently, we requested Mac & Cheese, which he claimed was unavailable and recommended alternative pasta options. This lack of knowledge regarding the hotel's offerings was astonishing, further highlighting the unprofessionalism we experienced throughout our stay. 6. Regrettably, our stay at Lotus Ananta Elite in Kota was marred by multiple disappoin**ents. From the lack of assistance upon arrival to the unprepared and unclean room, it was evident that the staff failed to uphold the standards expected of a hotel affiliated with the ANANTA GROUP OF HOTELS. Furthermore, the unprofessional behavior of the housekeeping staff and the lack of knowledge displayed by the room service attendant further compounded our dissatisfactio

I stayed in Hotel Lotus Ananta Elite, Kota from 27-28 / August. I had booked Suite room (Room No. 405 & 406). I would like to say that my stay and overall experience was pathetic and below par. Having stayed in previous Ananta properties in Pushkar and Ranthambore, I am sorry to say that Hotel Lotus Ananta Elite, Kota doesn't live up to the expectations and brand value of what Ananta group is offering in another cities. I believe a serious restructuring needs to be done and the ***agement needs to pull up their socks and needs a significant improvement to provide a valuable customer experience. At its present state, Hotel Lotus Ananta Elite, Kota does not qualify to be a part of Ananta group of hotels. Customer books a hotel by seeing the Ananta name tag but the services being offered here are very disappointing. I would list out few of the things which I experienced during my stay : 1. There is no basic hygiene and cleanliness. The washrooms are dirty and in corners tobacco stains are there. 2. Coffee Mugs are not clean and filled with dust. 3. Door lock for Room 406 is not working and the door can be opened even from outside. This is a big lapse of security and privacy. 4. Door lock for Room 406 cannot be locked. 5. The showers in the bathroom is only providing hot water and flow of the shower is also severely restricted. 6. The toilet jet flow controller in Room 405 is not working and jet can only be operated by opening/shutting the main valve. 7. The bath tubs are stained and not cleaned properly. 8. There is a peculiar smell coming in Room No.406. 9. The linens and towels provided are soiled and not cleaned properly. 10. Open sachets of sugar are still kept in the room at the coffee station(maybe from previous guest stays.) Lapse of good housekeeping. 11. Housekeeping/Reception staff are slow to respond and have to be reminded again after asking for service by telephone call. Overall I would say that this hotel is best avoidable. It is only functioning because of its rooftop bar/restaurant , which is overpriced in my opinion. The drinks/cocktails are given fancy names but they just taste very bland and are priced quite high. Better to look for other properties near it while in Kota. I would recommend Hotel Ortus which is similarly priced but is well maintained and service is also good.

It was a awesome time at Lotus. Sach a beautiful and comfortable place. Warm welcomed by hotel staff. Ambiance so beautiful... We stayed at suite room it was a wonderful experience all together.. Staff is Very cooperative and helpful ...

Ananta Elite, kota GM - Ugrasen singh - he goes out of his way to delight customers Compliments to all the great professionals DGM - Ankur Bhatnagar F&B ***ager - Sanjay Saklani Exe. Chef - Vishnu Dagour FOM - Devendra singh FOA - Apurva