Jesselton Quay Area KK City New Modern by WJ Homestayに泊まった方の口コミ・宿泊体験

ホテルからの返信: Thank you Aasyz Wien, Hope to see you again in the near future!

ホテルからの返信: Thank you for the outstanding review! Glad our service met your expectations. We look forward to your next stay!

ホテルからの返信: Thank you for the outstanding review! Glad our service met your expectations. We look forward to your next stay!

ホテルからの返信: Thank you for your frank feedback. We would like to clarify that a RM200 security deposit is indeed part of our official property policy, a standard measure to cover any accidental damages during your stay. This deposit is fully refundable upon check-out if the property is left in good condition.That said, we fully apologize for the serious breakdown in our check-in process. The failure to provide key instructions on time and the difficulty in reaching us must have caused you great frustration. We have thoroughly reviewed our communication protocols and implemented stricter checks to ensure all guests receive clear pre-arrival information.We value your opinion and are committed to improving our service standards to avoid a repeat of this experience.

ホテルからの返信: Thank you for the outstanding review! Glad our service met your expectations. We look forward to your next stay!

ホテルからの返信: We apologize for the disappointing experience. We take your feedback seriously and will work to address the issues. Thank you for letting us know.

ホテルからの返信: Thank you for sharing your feedback with us. We are pleased to hear that you found our location convenient and the apartment clean and modern.We sincerely apologize for the stress you experienced during the check-in process. As we operate as a private apartment rental rather than a traditional hotel, our check-in procedures do differ. We appreciate your feedback regarding the communication via WhatsApp and the lighting on the 32nd floor; we are currently looking into ways to make our instructions clearer for international travelers and ensuring the key collection area feels more welcoming at night.Regarding amenities, we aim to provide a 'home-away-from-home' experience. While we do not provide some disposable items, we take your note about hand sanitizer and soap seriously and will review this with our housekeeping team to improve guest comfort.We value your comments as they help us improve for future travelers. We hope that despite these initial hurdles, you were able to enjoy your time in Kota Kinabalu with your family.Warm regards,The Management

ホテルからの返信: Hello Iffah Norman ! Terima kasih kamu punya feedback, harap dapat melayan kamu balik yang akan datang !

ホテルからの返信: 您好！謝謝你的留言，不好意思如果給您帶來了麻煩。這期間確實高峯期所以需要點時間來打掃房間以確保我們的顧客住得舒服，自在！希望下次再見到您！

ホテルからの返信: We sincerely apologize for the extreme distress caused by our failure to reach you after your delayed flight. This was a critical service failure on our end, and we take full responsibility.Thank you for your feedback.