センタラ グランド ビーチ リゾート & ヴィラス クラビ

The worst 5 star hotel I had. The hotels were not truthful in their descriptions, photos, access and conditions of the hotels. Very misleading In short, only pricing like 5star but delivery is 2 or 3 star. 1)Hotel is not accessible by car, only 1 boat servicing 192 rooms (assuming couples then ard 380 people). The boat capacity was 19, max 25-27. Not avail every hour. You .will feel trapped as you are advised to book the boat at least 3hrs in advance. The other access is monkey hike trails 2) the pier is controlled by local ***** so Grab can't come in and pick you up. Grab costs thb 80-100, but you must walk outside for 400m or so. an issue if you bring luggage or during rainy days. Tuktuk only is avail at thb 400. 3) hotel pics shows large covered balcony with daybed and extra leg room after that. If you get top floor, the ceiling cover is only 30% of the day bed length so the balcony isn't fully covered. On rainy days like now, impossible to use the balcony without getting wet. Second floor is covered but much smaller than the picture advertised. 4) hotel staff English is very limited. I asked for mosquite repellent and the answer was I need to ask my manager but no response for 2 days. 5) food is a rip off and taste really poor even for simple food 6) asset isn't well maintained eg yellowish stain in multiple spots in the swimming pools, yellow water color in front of breakfast room 7) if you need to sleep in a completely dark room, forget it. They have wooden slaps style of curtain that is very heavy and difficult to lock. Lights will come in. 8) staff service other than the technicians are very poor..not a hotel for relaxing.