My first time in Kraków and couldn't have asked for a better place to stay. An easy 5-10 min walk to the Old Town, we had a top floor apartment. We were met by Anna, the manger, who gave us a quick show around. The apartment had everything we could possibly need, comfy bed, nice wee living area, huge bathroom with a power shower, kitchen with everything we could need (including a Nespresso). My partner had been there a number of times, and we were given a "welcome back" bottle of wine, which was a really nice, personal touch. Anna was completely faultless. My partner had been conversing back and forth via email with her to organise trips etc and nothing was too much bother. She organised personal transfers to and from the airport and a group guided tour of both The Salt Mines and Auschwitz. All are added extras but the benefits of this far outweighs the cost. Additionally, our flight was changed by the airline, to which Anna amended our booking, at no extra cost, and changed all the transfers etc. Honestly, I cannot speak highly enough of the customer service element we received from Anna. The apartment location was close enough to the Old Town to lazily saunter in easily. Close to a local supermarket and with throwing distance to a bunch of eateries. Even in -11 temps and ankle high snow, it didn't feel an effort to walk to the Old Town. Without doubt, when I inevitably go back to Kraków, I'll be staying at Crystal Suites again.
自動翻訳